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DON'T BELIEVE IT
If you are overcharged $3,000 on a $1,000 budget because THEIR system misplaces a decimal by 2 places (.11 to 11/click), and they say they are looking into it...
DON'T BELIEVE IT
MSN reps have promised no less than 10 times - "can I call you back tomorrow and give you an update?"
Why the heck would you ask this question if you don't intend to do it?
We've paused all of our campaigns on MSN as it is 40 days plus on an issue that they said they would have solved in a matter of days.
No ROI is worth the chance that MSN will steal your money and play hide-and-seek for 6 weeks.
Rehabguy - why don't you just call your credit card company and dispute the charge? Just say you didn't authoize that charge. Done deal. This should always be a last resort but if everything you're saying is true I would do it in a heartbeat.
Adcenter credited us back $2,500 today after we paused all of our accounts this weekend and threatened to contact Mastercard to get our money back.
Whether that made a difference or whether it was a coincidence, I don't know.
We're still trying to decide if our ROI is good enough to risk turning our campaigns back on or not. This experience caused us to waste at least 20 hours of time on the phone and email, since MSN would never call us back, even when they made the offer.
I WILL SAY, however, that all of MSN's reps (including adcenter411) were all extremely friendly and acted as if they were concerned. This is the only good point of this whole experience - the people were very courteous.