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Windows Desktop email log files

     
3:39 pm on May 10, 2018 (gmt 0)

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I've just had an update of my windows 10 and my email client (thebat) is no longer able to collect mail, it cannot connect to the server.

i've checked the mail server log files and there arre no failed connection attempts (from my ip address) showing in the mail log.

therefore it must be an issue with my desktop, i disabled the firewall and still had the same problem,

presumably there must be a log file on my machine that i can look at to hopefully help diagnose the issue.

has anyone any idea what log file i should be looking for and what it might be called.
9:26 am on May 12, 2018 (gmt 0)

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Type as a single action Windows-X and then click Event Viewer, Expand the Windows section and click on Application log. In the lower left it will say expanding log. It will take a while if the log is big (inner title bar will show number of events). Some nice options at right to share data with their support team.

Add on Internet Security packages sometimes, in their attempt to protect you will slam shut connections ad cause some apps to fail. Try selecting a temporary disabling of them to determine if this is the case. Seen this with two of the major vendors so far. One shut down WiFi entirely, ho helpful!

All of this may be rather anti-climatic if the application doesn't log, log is off by default or doesn't log at all. Some applications may require a modified startup command line to enable logging.

Others 'spit fluff' of sorts, a bit helpful, sometimes not when started from a command (cmd.exe) window. Enable scroll-back buffer so you can copy and save for their support. This method is adopted from Windows Server application troubleshooting and is specific to applications running as Services. it may work as I described or be dead quiet. YMMV. Type cmd in search and select open command line (left click). Alternately try it as administrator (a right click option)
4:50 pm on May 14, 2018 (gmt 0)

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thank-you so much, that was a very full answer - and helped me resolve the issue.