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Dell/Microsoft suggested I reinstall the OS - Big headache, lots of my time. What assurance would I have that by reinstalling, the problem will correct itself?
Anyone have any experience with this issue?
1) Open the Device Manager.
Are there any "Other Devices" (i.e. unknown devices) listed?
What devices are listed under the heading "Sound, video and game controllers"?
2) Does sound work for information/error boxes etc?
3) Can you play sound effects from the control panel applet?
4) Can you play CDs?
5) If you have nothing that plays sound, could it be a hardware problem, bad cable/connection, etc?
I can play CD's on WMP and Nero Showtime Player but no audio on DVD's - only picture. I am forced to the use Power DVD DX to play DVD's.
Sound Effects, error messages - OK
This is what is listed under:
Sound, Video & Games
ATI Function Drive for HD Audio ATI AA01
Legacy Audio Drives
Legacy Video Capture
Media Control Devices
Realtek HD Audio
Could there be a setting, or just error in OS?
You could also try downloading a copy from the Microsoft website.
It sounds like a codec issue to me as well. Check out the WMP FAQ about codecs [microsoft.com].
I was told that the only way to reinstall WMP (in my computer) is by reinstalling the OS. Apparently its tied into it.
Try uninstalling and downloading a new copy of WMP [microsoft.com]. It couldn't hurt to try.
What is VLC?
Second, check Windows Update for OPTIONAL HARDWARE updates. You might find a Realtec update (I did recently). Install that. REBOOT. Then test.
And some DVDs will NOT play in WMP no matter what you do.