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This is happening to both XP and Vista users and was part of an automated update that happened last week and now this week with Vista.
If it's already too late for you they say there's a hotfix you can request although I have requested it 4 times in the last two days with no response.
RESOLUTION for VISTA
Hotfix information for Windows Vista
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
At work I still use IE6 but only yesterday I was prompted to install IE7. I am pleased that I didn't install it...thanks for the heads up.
joined:Sept 26, 2001
Whatever you do right now DO NOT upgrade to IE 7. The most recent patch/upgrade will stop you from being able to FTP to your websites... Dreamweaver was affected, CUTE FTP, UltraEdit were the ones we tried and they were all affected.
joined:Oct 27, 2001
I'm on XP, in case that makes a difference. It'd be interesting to know if those who had problems and those who didn't are on different OS's.
Thanks for the information. Even if it's going to be a spotty/intermittent/occasional problem I'd want to get it fixed.
I'm unable to replicate this on standard setups any of my machines, Vista, XP, 2003 Server...I've tried with the command-line FTP, CuteFTP, WS_FTP, UltraEdit, WinSCP, and FileZilla. I even gave it a try with Expression Web and FrontPage 2003. I've got IE7 on all these machines and FTP hasn't failed on any of them.
OK, my machine updated yesterday and both my FTP client and Windows Explorer were simply hanging. Turned out my Zen micro which was charging on the USB port was causing the problem, which it didn't before, and the minute I unplugged the ZEN everything started working again.
It looks like something in their update hangs with some massive timeout if you have a USB drive that it can't query because my ZEN was in an idle sleep state and Windows was unable to activate it for some reason.
I plugged the ZEN back in while it was active and everything is cool.
You can see that the FTP program and Windows Explorer, even a Save AS dialog, actually stop working until the ZEN goes into a 'docked' state and then it unlocks and everything it just fine.
This is messed up and I'll bet many of you have some sort of USB toys plugged in as well so try unplugging them and see what happens.
So my final analysis is that ZEN still works fine, everything else works fine, just anything that uses whatever library where Microsoft forces these little devices to be 'docked' appears to have issues if it can't dock the USB device and the timeout is ridiculously long, several minutes.
[edited by: incrediBILL at 11:09 pm (utc) on Dec. 13, 2007]
My work around is to just open up windows explorer, and type the ftp address in there
I'm not sure about IE7 under XP, but under Vista, officially, ftp support is through Explorer rather IE. However, the issue here is that of an update screwing up ftp support for other programs (not just IE/Explorer).
Anyhow, I accepted the Windows Updates sometime between December 4th and December 7th. Now I find that my computer will NOT engage in a successful FTP session, regardless of the FTP client used. I've tried DW 8.0, SmartFTP, and WS-FTP. FTP from within IE 6.0 fails, too. The recent Updates included one for IE 6.0.
It seems as though the FTP connection is established, then the file is transmitted, but the client never receives an ack that the file has been received. It hangs for awhile, then the client will retry.
After a couple of retrys, the client fails with the "No Response from Server..." message, and at best a small portion of the file has been placed on the server. Not very good to only have 1/3 of a picture posted on our websites, folks!
Same behavior when attempting to use server-side FTP from within the File Manager of cPanel. And within a couple of web-based FTP products I've tried today.
When will this be fixed?
And more interestingly, why am I not seeing more reports of people encountering this issue? It seems like this problem would be wreaking havoc across thousands of companies, not allowing websites to be updated.
This lack of FTP functionality is costing my company revenues and customers. Should we just migrate ASAP to Linux? We use Dreamweaver - will Dreamweaver run under Linux?
Is the Hotfix safe to install? Has it been sufficiently tested? This issue has demonstrated that even the Weekly Updates are not being sufficiently tested! If I request the Hotfix, will it be a waste of time because the Tuesday updates will address this blunder?
Please, someone. This is a big issue which could spread like wildfire over the coming days. Will someone with some clout see to it that MS fixes this within the next few days? I've sent them my report on the problem, but I'm sure they would be more responsive if some heavy hitters would weigh-in on this.
joined:Sept 26, 2001
And more interestingly, why am I not seeing more reports of people encountering this issue - JulioF
I did stay at a Holiday Inn Express last night, though.
During my conversation with my ISP's (<snip>) tech support today, they said they are seeing a trend on this issue. The rep informed me that this is an issue for those using the SatMex 6 satellite, which is located at 113 West longitude and operates at 1250 megahertz.
He stated that troubleshooting is in progress, and to check back later today.
So, what may be an issue with Windows Updates may instead be an issue for the ISP. From a user's perspective, it seems to be a very similar problem. Or perhaps there's no problem with the Windows Updates? Since the issue described is an intermittent problem not affecting all users, could this be strictly an ISP thing? Oh, wait... the MS hotfix addresses this. So it must be two separate problems.
[edited by: bill at 1:14 am (utc) on April 11, 2008]
[edit reason] remove specifics [/edit]
My ISP is <snip>. From my posts above, you can see that they informed me that there was an issue with the satellite I was using.
On a subsequent phone call, they informed me that my transmitter was defective and would need to be replaced.
After essentially being without two critical services for over 5 weeks, a tech came to my site with the idea that he was going to replace my transmitter. FIVE WEEKS! When he arrived, I explained my interpretation of the modem stats, and asked him if we might be just as well off to point my equipment to another satellite.
He repointed the equipment, and ALL WAS WELL. Can you believe it? They let me and my business suffer without critical services for OVER 5 WEEKS (yes, I'm shouting) rather than sending a tech out the next day to repoint the equipment. Rather than get me up and running within a day or two as they could have, they insisted they had identified an issue in their systems and were working on it, then changed their tune and said my equipment was faulty. All the while doing nothing for 5 weeks to get us up and running!
The fact that I was here, troubleshooting with this IE7 update knowledge, tells you that I didn't just sit around waiting for them to fix their problem. I spent over 50 hours in troubleshooting efforts on my side, hoping to be back in business asap.
And <snip> just let me go without critical services for weeks on end... $179/month for <snip> internet service should provide fixes within days, not weeks.
[edited by: bill at 1:15 am (utc) on April 11, 2008]
[edit reason] removed specifics [/edit]
I dual-boot Win2000, XP and Vista but there is no reason why you can't install multiple 2000/XP images on a single hard disk (not sure about Vista but it's probably possible).