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Forum Moderators: bill
when I use ACT! 2005 (the CRM software) to access my email, the html formatting is still intact.
I've googled the web for clues, but no go, I'm religiously installing MS updates as they become available.
The thing is that I want to retain the html format but Outlook takes it away for some reason.
Messages that I just read and then leave alone will continue to show their html formatting, but messages that I reply to or forward will drop their formatting.
Any ideas anyone?
If I forward or reply to a message, the newly created message retains the HTML formatting and looks fine. But after I have sent the reply or the forward, the original message that is still in my Inbox is changed to plain text.
Can you picture it?
I don't see anything in the MS KB [support.microsoft.com] about this. Do you have all the service packs and hotfixes for your version of Outlook?
I thought I'd owe you this one: I found the solution for this problem which I posted earlier this year.
Apparently the Outlook Connector for Mdaemon has some severe incompatibilities with plug-ins, one of them being Google Desktop. Switching Google desktop search off for the email, calendar, tasks, etc. and unchecking the plug-in and add-in in the respective Outlook dialog boxes made the problem go away.
Of course, now my emails won't be searched by Google Desktop, either, but I can live with that.
Thought you'd be interested.
[edited by: bill at 4:00 am (utc) on July 5, 2007]
[edit reason] tidy up [/edit]