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At one point the redirect was set up and working perfectly, but we had to turn it off briefly so that I could do some work on the site. Now that we are trying to set it up again we are having the problem that an infinite redirect loop keeps being created and my tech support person does not know why, as he believes he is following the above exactly.
Without further information, do any of you IIS experts have any ideas what he may be doing wrong or if there is something else that could be going on with the server to cause this problem?
At one point the redirect was set up and working perfectly, but we had to turn it off briefly so that I could do some work on the site.
this right here tells me it wasn't set up correctly as why would you have to shut it off, no i think it is set up wrong from the beginning.
if you have access to the servers IIS and I am assuming you do
1-Go into IIS
2 double click websites
3-select the folder u want to redirect
4-right click select properites
6- take out the non www to keep the www working while you do the below
7-then select add new website
8-add the website in the non www version example.com
9-no need to go through the whole process of pointing it at the correct folder you are redirecting this one anyway just select d/drive here
10-after the new website is built double click the one you just added to the server
11-select home directory
12 select redirect to url add the www.mydomain.com here
13 select permanent redirect
14 select apply
15 close and check