SMTP Server Returned: 550

[asamm]

we run a Windows 6.xx version on the plesk 7.5, we created our first email account on it. Since we don not use this email at the moment we wanted it to be forwarded to one of our email which is on another server.

I have followed the instruction from plesk user-guide on creating the email everything seems to be fine.
But this email account does not accept any kind of email. When i submit an email it comes back as undelivered with this error message
"
MailEnable: Message could not be delivered to some recipients.
The following recipient(s) could not be reached:

Recipient:
Reason: Remote SMTP Server Returned: 550 Requested action not taken:
mailbox unavailable or not local

Reason Code: SMTP Outbound - General Error
Error Number: 0 "

The only thing that i am not sure is the white-list, do we have list some ips on this? at the moment our white list and black list is empty.

any kind of help/advice will be appreciated

Thanks

[asamm]

Hello guys

any idea on this?

thanks

[bmcgee]

This is documented on MailEnable's site. I actually just came across their KB article about this while I was researching my own 550 error.

Go to their site, search for the error message and "plesk" and you'll find a good article.

[asamm]

thanks for your reply

will do so