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any ideas. i know it's not a lot to go on.
Have them use the Mac's built in compression software by holding down the control key while clicking on an image and choosing "compress" from the menu (kind of like right-clicking on a pc). This will create a zip archive copy leaving the original untouched. The zip file can be attached to an email by just dragging it in to the body of the email. This will eliminate the possibility of altering a file.
And yes Mac Mail is the mail program that comes with all Macs
Here is what appears to call the image when coming from Mac Mail
for some reason, it creates two files, neither of which is what they want
and this is what it looks like with YahooMail, which is what they want.
Content-Type: image/jpeg; name="018a.jpg"
Content-Disposition: attachment; filename="018a.jpg"
[edited by: Powdork at 5:21 pm (utc) on April 22, 2008]
The other thing that makes me think that preferences have been changed is that a zip file is throwing of those headers.
I think it's more likely that the image is being resized by the viewing program at the other end. Many image viewers, mail programs, browsers etc will reduce images to fit on the screen, although the actual file has not changed.
For example a 10 x 10 at 300 dpi becomes a 3x3 at 300 dpi
the example they sent me came in at 3000X3000 at 300dpi (2.34Mb) when sent through yahoo mail. when sent through macmail it arrives in two files, with the same name and file extension. One is 960X960 at 72 dpi (457 Kb) and the second, which I can't open, is 67 Kb. Thats what the 'multipart/appledouble' below is referring to. The thing that concerns me is the 'inline'. I don't know exactly what it means, but it suggests that it is for screen media and may be why it is resizing to 72 dpi. Not sure though.
When you drag/drop an image file into any mail message (eg .jpg) all you need to do is look at the bottom right hand corner of the mail composition screen. There will be a drop down menu that is called "Image Size" with choices. Actual Size, Large, Medium, Small. Select the appropriate size.