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Will two numbers on a local listing affect me?



8:33 pm on Apr 20, 2013 (gmt 0)

The reason I'm asking this question is. I was on the phone with a Google Rep yesterday for one of my google places. It was in reference to map maker and the fact that I only wanted one number on the listing. About a month ago I had it, so I deleted the listing's local number and than had an 877 number. The problem is when I checked on Friday the Local number was then added back by a Google moderator in Map Maker. So, now there's two numbers on the listing. He told me that would not affect my NAP info, which I don't believe.

He also went on to say that Google goes through listings and if they have an 800 number they may delete it and replace place it with a local number.

Has anyone delt with this and can Verify what he says to be true? Additionally, will my NAP be affected if this is the case? Thanks.

travelin cat

3:30 pm on Apr 24, 2013 (gmt 0)

WebmasterWorld Administrator travelin_cat is a WebmasterWorld Top Contributor of All Time 10+ Year Member

Google wants the local number, address and name to be consistent. A toll free number can be added to the listing, but it should not be the primary number.

The way I see it is that a toll free number indicates that you are doing business outside of your local area, which is not a problem, but your local number should be the primary one as it is what local people will use.


9:39 am on Apr 25, 2013 (gmt 0)

WebmasterWorld Administrator anallawalla is a WebmasterWorld Top Contributor of All Time 10+ Year Member

This depends on the nature of the company. I know Australian companies e.g. banks who don't give out local numbers to customers, but will show the same 13nnnn number for all of their branches. A 13nnnn or 1300nnnnnn number allows someone to reach their nearest outlet for the price of a local call, e.g. Pizza Hut without needing to look it up. It allows national ads to use just one number.

Might be a special case for Australia. I haven't checked for 1800 numbers, which are freecall.

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