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What are important issues in web usability?

         

Westat1

2:17 pm on Dec 11, 2002 (gmt 0)

10+ Year Member



What are important issues in web usability? I know this is vauge but I need to make a presenation to an exec and want as much info as possible

korkus2000

2:24 pm on Dec 11, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Here are some good threads on usability.
[webmasterworld.com...]
[webmasterworld.com...]

Shakil

2:26 pm on Dec 11, 2002 (gmt 0)



Golden rule for us:

Client/User/Surfer should never have to say/think "What do I do NOW"

only 1 small point, but makes all the difference, guide them as if you were surfing the site yourself.

Shak

pendanticist

2:31 pm on Dec 11, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Assuming you mean website there are several things that come to mind.

Load time. Not everyone is on DSL/Cable Modem, so keep the images and content within reasonable limits.

No splash pages. Give 'em the relevant data right up front.

Clear, consice and easily navigated material layed out in a logical and forthright manner.

Cross browser viewability is essential. In time, you may also wish to consider PDAs as well as cell-phones.

Until you get the thing up and running, minimalism is paramount.

Nooooooooooo music.

Stay away from annoying banner ads and especially popups/unders.

Use colors that are best suited for the visually impared. Being cautious of brash color schemes like, Red and Black mixes or bright obtrusive colors. Earthtones seem to work best overall.

Be absolutely sure your coding passes validation standards.

No hidden text or links.

Do the right things, and the right traffic will do right by you.

Do the wrong things, and you'll see lotsa one-time visitors and no indications of bookmarking by those visitors.

Oh, and don't worry. There'll most likely be other posters who'll take exception to at least one of these suggestions.

Above all, take what works for you and your intended market and let the rest slide.

Pendanticist.

korkus2000

2:40 pm on Dec 11, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I think another thing to add is know your audience. You can make your site pretty usable across the board, but your audience should really drive the usability. Kids need different usability standards than people between 18 - 35. Blind users or handicap users would have different needs.

It is really hard to say you have a general audience. There are some sites that do have a generic audience, but really that is more rare than people want to admit.

If you guide your site to the needs of those who actually use your site, and not just trying to make sure that everyone is going to use it, you will please your audience. Some sites have no need for graphics because the user base may all be using low bandwidth modems, handhelds, visually impaired, or whatever.

tedster

7:06 pm on Dec 11, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



One item we haven't discussed much is making a "target area" easy for the cursor to hit, -- and giving good feedback to the user to help them coordinate eye and hand.

That's one reason I love hover behaviors that change the background-color. I've now changed about 7 sites to this kind of hover, and the page-views went up in every case.