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Please contact me if anyone knows how to contact Google to notify them of this problem.
One thing to keep in mind, most of the time when sorting by relevance, you may see a separate listing for each product, whereas if you sort by price, the Google Shopping side of things tends to group(compare prices button) the results based on different criteria(typically product specific info such as ISBN or UPC).
We are having the same issue. When you search for a model number of a watch we get good results but when you change the sort on google to low- high almost everyone disapears.
This is happening to only half the vendors.
Check this out... type in amazon and sort it works... type in some other brand and sort it is empty...
looks like a google base twitch...
Hope they fix it soon...
I would post some comments about it on the google base blog and see if you can get their attention.
I also noticed that people are complaining about this on the google base forum [groups.google.com...]
Let me know if this helps... We are having 75% less traffic becuase of this.
I posted on Groups and sent a support email. You are right about this happening to only half the vendors. It seems that feeds uploaded after November 9th are affected. You can see date uploaded in Google Base. It also seems like there are 3 times the number of products in Google Base compared to "Google Product Search" or "Google Shopping"