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Banned from googlebase

     
1:41 am on Nov 6, 2008 (gmt 0)

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This is my first post, although I have visited many times before webmaster world has been an invaluable resource in delevolping my limited web talents. heres my problem. I own a ecommerce site with about 70,000 products on it. The store has been active since 2001 and I've been using froogle/googlebase for at least 3 years without incident, the site receives most of it's traffic /sales from googlebase.last thursday 10/30 I noticed a marked decrease in activy from base. I figured I'd just refresh my feed and go from there. The feeds were uploading fine but the they were all being disapproved. I emailed google saturday morning and waited Monday's reply.

< no email quotes, please >

I emailed back to google telling them that none of this applied to me. They have not responded back since. How Do I get my feed back.

any help greatly appreciated.
Cheers

[edited by: tedster at 3:28 am (utc) on Nov. 6, 2008]

3:39 am on Nov 6, 2008 (gmt 0)

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If the first response was not relevant to your site, then I'd continue to try emailing them. Sounds like the first employee who responded may have been a bit too quick with the copy/paste.

Another avenue you can explore is the Google Base Help Google Group [groups.google.com].

4:25 am on Nov 6, 2008 (gmt 0)

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I've emailed them three times now, the last one was tonight. We'll see what happens overnight.
2:00 pm on Nov 6, 2008 (gmt 0)

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Tedster;

In my original post I had quoted my conversation from the googlebase forum ticket I submitted. the outcome was basically wait for google to respond back. I'm getting annoyed at their lack of professionalism. It should take four days to respond to an email.