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We're thinking maybe something in the past was done that caused the penalty, but no one really knows.
Is Google likely to respond to a request for information on this? Would like to know:
1) If there is a penalty in place.
2) If yes, why (so we can fix it).
Thanks for any guidance...
1) If there is a penalty in place.
2) If yes, why (so we can fix it).
1) no, they won't reply.
2) no, they won't reply.
My advice would be to question your client further. Make sure you know everything. If branding isn't everything for your client then it might just be easier to start over with a new domain. Keep in mind that sites can also pop back in after the offending material/techniques have been removed.
I agree. I've never had a PR0 until the last few months. Now it seems like almost any page that is even remotely new can go PR0. So there is no point in even worrying about individual pages. In fact some semi new & new sites could lose PR on the whole site with these fluctuations.
Are the pages in the serps? That's what counts.
Make of it what you will...
It took this email a week to arrive, I replied straight away and asked for a reindexing consideration telling them than my site was now clean.
They replied to this second email within minutes letting me know that they will in fact review the site and consider it for reinclusion and before a week after that my site was back
I send two emails (one of which never got replied to) to help@google.com and to webmaster@google.com with my webmasterworld knickname on it
Now it seems like almost any page that is even remotely new can go PR0.
Our client has jumped to PR4 from PR0 for their home page, and is now at least searchable in the index (previously even their domain name couldn't be found).
Should have waited a couple more days on my post. ;)
div01, I'm curious about your comment. Are you suggesting that an expired domain that is purchased by someone else can bring with it a penalty from it's previous life?
Are you suggesting that an expired domain that is purchased by someone else can bring with it a penalty from it's previous life?
Think of it this way, it is like buying a used car. You have no idea how the previous owner treated that car unless of course complete maintenance records are provided. Even then, there may be things that are not recorded in the maintenance records. ;)