I've tried the email option but haven't gotten any response in over a day. Is it the weekend that has holded things up for me?
Welcome to WebmasterWorld, xtom!
A while ago, I posted with some tips on how to get the best support from the AdWords team. Seems as if this would be a good time to repeat it, so I've pasted a slightly updated version of this post below (and have bolded a line item that answers your question about the weekend).
* The best way to contact AdWords support via email is to use the 'Contact Us' link located on each page of your account.
* However, if for some reason, you are unable to use the 'Contact Us' link, then please use the page linked to below. This link is always accessible through the AdWord Help Center:
[adwords.google.com...]
* If you're not using the 'Contact Us' link, then please identify your account by customer ID and/or email address. A surprisingly large number of emails come in each day with absolutely no way to identify the account associated with the question. As you might imagine, this makes a meaningful response much more difficult. And slower.
* Please note that using any other contact methods than the above will likely slow down your response.
* Please be aware that, at present, customer service folks are working Monday through Friday. So writing to support on Friday night means that your reply will be delayed until at least Monday.
* Also, be aware of peak periods and slack periods. Highest volume of email occurs on Monday. Volume is lower, and turnaround time is potentially quicker mid-week. So if your question is routine rather than urgent, please consider writing mid-week.
* We strive for a maximum turnaround time of 24 hours, for business days (Monday thru Friday). Most often, it will be faster. During very high volume periods, yes, it can be slower. But believe me, we are all tasked with not letting that happen.
* Please ensure that our replies are not being filtered out by your email program as 'Spam'. I've talked with many advertisers who are upset at our lack of response, who then find that those responses have been sent, but filtered and sent to a 'junk mail' folder. (Related note: almost all email from AdWords will have the word 'AdWords' in the subject line.)
A few more general thoughts:
* Be as succinct and as specific as possible with your questions. In many ways it is best to ask a single question (or a very few) per email. Asking 5 or 8 questions in one email may slow your response down a bit.
* Provide whatever background information will be required to answer your questions fully and quickly. Please include pertinent dates, Campaign and Ad Group names, the keywords in question, and so forth. If we have to guess, it'll slow your response down, and make it less meaningful.
* If you get an reply that doesn't meet with your satisfaction, then please reply directly to that email. This will send it directly back to the person who answered it, who is already familiar with your account. This will prevent duplication of research. Be sure to explain what was missing from our original answer.
I hope this helps. ;)
AWA
I just checked to be on the safe side and there's definately no adwords email in my junk mail. I am tempted to send another email but don't want to "spam" adwords support with multiple emails on the same problem, so I will continue to wait patiently. AdWordsAdvisor the number on the autoreply was #45737997 incase you can check it out for me.
Anyways thanks again for the replies guys.
It's a bit of a pain though that if I edit my prices the ads will need re-approving. I'd understand if I changed the ad text but the prices too? Anyway guess I should do any changes on a wednesday so they're up and running in time for monday.
It's a bit of a pain though that if I edit my prices the ads will need re-approving. I'd understand if I changed the ad text but the prices too?
Think of it this way: the system knows that a change was made, but it doesn't know what the change is without review and verification. (And I can think of a few cases where changing just one letter would change the meaning of an ad.)
Pricing, in particular, requires a careful review. For example, it's not a good user experience to see one price mentioned in an ad, only to find another higher price on the linked-to site. So a review is a pretty good idea. ;)
AWA
Oddly, you can change the per-keyword destionation URL without triggering a review of the ad.
