Anyone know if this is a known issue?
For the last 4 days, I've been unable to make any change to the billing prefs in my Adwords accounts.Anyone know if this is a known issue?
Not an issue that I am hearing about Michael Anthony - and usually if an issue were widespread, I'd be hearing about it.
I sometimes take a little heat for saying this, but it sounds like it could an issue with an outdated version of your browser. Have you tried another browser, or perhaps updating to a current rev level of your preferred browser?
Exactly what happens, btw? For example:
* Can you not get into your 'My Account' tab at all?
* Or, can you get into the 'My Account' tab, but then you can't get into the billing preferences page?
* Or, can you get in the billing preferences page, but then you can't see entry boxes for entering your new card?
* Other scenario?
I think my best advice would be to make sure your browser is updated, and if that doesn't work, then I'd write in from the account and be really specific about you are not able to do. It would also be very helpful if you were to include this info as well:
1) What operating system are you using?
2) What browser version are you using? Please specify the exact version. (In Internet Explorer, use 'About Internet Explorer' in the Help menu; in Netscape, use 'About Communicator,' also in the Help menu.)
3) When are you encountering difficulties? Are you receiving any specific error messages?
4) How often does this occur? Is this your first time encountering this problem or has it been a consistent issue over the life of the account?
I hope some of this info will help you to reach a solution. ;)
AWA
I get to the point of entering my new charge card details but when I hit submit, the "Google cannot process your request at this time, etc.." comes up?
I get to the point of entering my new charge card details but when I hit submit, the "Google cannot process your request at this time, etc.." comes up?
Michael Anthony, I've seen the issue you are describing be resolved many times by simply re-booting the computer, and using a fresh login page (i.e. not using a bookmark to get to the login page, but instead going to adwords.google.com).
You also might find success by clearing your cache and cookies - and I'd still suggest updating your browser if it is an older version, or trying another (updated) browser.
If none of that works, then I think writing support would be the best path.
Seriously though, first thing try rebooting and a new login page. It is amazing the number of ills that may be solved by rebooting. Heck, I've even fixed leaky faucets in the kitchen by rebooting my computer! Heheh.
I wish you the best on this. ;)
AWA
Heck, I've even fixed leaky faucets in the kitchen by rebooting my computer!
Can you please reboot and see if it fixes my dishwasher ;)
I'm of the mindset (after restarting my browser - I don't always reboot -- to many files to find and reopen) that if there's something wrong with billing - I immediately call or write to any provider to find out what's wrong.
If they did it deliberately, you want to know. If it's a bug, they'll want to know - so it usually works out well for everyone.
