We have one for Overture, and we don't spend nearly the amount of money there that we do on Google (last month alone more than $150,000 USD) so I can understand not giving an account manager to every single account on Adwords but considering the bank we drop on them every month you would think there would be someone devoted to trying to keep our business by answering questions and addressing issues in a quick and efficient matter. Instead we have "Google Help Centert" which is the most laughable thing I've encountered on this planet (phone companies have better customer support) and where is this Google Chat that I keep hearing about every so often? If we had an IM-type way to communicate with Google that elicited a quick response then I wouldn't be so frustrated all the time. Would it really put such a dent in Google's precious mountain of revenue to administer a decent level of personalized service? I'll give some props to GoogleGuy and AdwordsAdvisor for having the heart to at least post in this forum (albeit their responses sometimes seem forced through them from the executives) but without them I'd still be waiting for answers from 3 e-mails sent 3 months ago. Has anyone else on here found a faster way to communicate with "those responsible"?
I think you get one if you're spending enough money. At your level ($150k/month), that should be plenty. Contact Google and ask them for a dedicated rep.
Don't you just love reverse efficiency? Without it the whole capitalist structure would collapse...
