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Google gave us Net 45 but unable to implement

Arvato the risk mis-management company

     
3:35 pm on Apr 1, 2018 (gmt 0)

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At the start of March we reached an agreement to go with Net-45 days on our monthly invoicing adwords account with Google and received 100% confirmation that we were approved.

I went to regenerate my Adwords bill a week ago, and it was still stuck at 30 days on regeneration. So I called a Google and they indicated that it was a technical issue, and they would fix it.

A few more days, and no response so I called Google again. They gave me a email address, that connected me with Arvato, which Google outsources all its adwords accounting and risk management functionality.

They told me that Google made an error in approving my Net-45, as Net-45 is only for Advertising Companies, followed by a boiler plate FOAD rejection letter.

Now we are at 2 days overdue, and I have an out source company, overriding an approval that Google has approved.

I was so pissed, I explicitly told them that I was not asking for credit approval but telling them to implement the Net-45 day policy, and that they would be held responsible for any damages, (eg loss of income if adwords is turned off, legal, etc), if they failed to do so, and that we are paying Net 45 regardless.

Im giving them until Tuesday to implement our Net 45 terms, or the next step will by my lawyer.

This will put us about 4 days over on the old Net 30 terms. How long do I have before Google turns off Advertising.
?

Does Google have a department that handles conflict resolution? This is a crazy situation, that a contracted company is refusing to implement a decision by Google to grant us better terms.

ARVATO is creating risk, not reducing it.
12:42 pm on Apr 3, 2018 (gmt 0)

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Can anybody please tell me how many days late you can be on monthly invoicing, before Adwords is suspended for non payment? Google is working on resolving our Net 45 issues, but it is taking forever, and I'm worried the left hand does not know what the right hand is doing.
1:43 am on Apr 4, 2018 (gmt 0)

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Simple answer is read your agreement with g and see what penalities and errors clauses are there.

In this case it is unlikely you will prevail, though we can't give legal advice on this forum. In the real world your account with g, unless you're in the top five websites in the world, is not proof against a termination for any reason.
9:13 am on Apr 4, 2018 (gmt 0)

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Can anybody please tell me how many days late you can be on monthly invoicing,


It's been a while (years) but we ran one up 4 months before the account was paused by google. It's likely things have changed, maybe not though.
11:42 am on Apr 4, 2018 (gmt 0)

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Wow, Net 120 on a 30 day invoice. I guess I'm making a tempest in a teapot over unilaterally paying Net 45 instead of Net 30. We are going back to Net 30 in the fall anyways.

I guess the biggest problem with Google, is that they used to hire the best and the brightest; now they farm out their credit and collections to a sweat shop in the Philippines on slave wages.
12:19 pm on Apr 4, 2018 (gmt 0)

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Even funnier, we were over our credit limit every month, limit was 100k, we ran all 4+ months at around 108k/month. This was back when you could buy radio ads in adwords, so several years ago. I would not count on this information being valid for today but who knows.