Senior Member from CA
joined:Nov 12, 2003
At the start of March we reached an agreement to go with Net-45 days on our monthly invoicing adwords account with Google and received 100% confirmation that we were approved.
I went to regenerate my Adwords bill a week ago, and it was still stuck at 30 days on regeneration. So I called a Google and they indicated that it was a technical issue, and they would fix it.
A few more days, and no response so I called Google again. They gave me a email address, that connected me with Arvato, which Google outsources all its adwords accounting and risk management functionality.
They told me that Google made an error in approving my Net-45, as Net-45 is only for Advertising Companies, followed by a boiler plate FOAD rejection letter.
Now we are at 2 days overdue, and I have an out source company, overriding an approval that Google has approved.
I was so pissed, I explicitly told them that I was not asking for credit approval but telling them to implement the Net-45 day policy, and that they would be held responsible for any damages, (eg loss of income if adwords is turned off, legal, etc), if they failed to do so, and that we are paying Net 45 regardless.
Im giving them until Tuesday to implement our Net 45 terms, or the next step will by my lawyer.
This will put us about 4 days over on the old Net 30 terms. How long do I have before Google turns off Advertising.
Does Google have a department that handles conflict resolution? This is a crazy situation, that a contracted company is refusing to implement a decision by Google to grant us better terms.
ARVATO is creating risk, not reducing it.