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Competitor exploiting double serving policy - Google ok with it

Apparently you can bend the rules

         

particleman

3:49 pm on Jun 27, 2014 (gmt 0)

10+ Year Member



It has come to my attention that the same three companies routinely appear on the top 3 spots in adwords. Upon investigation two of these companies share the EXACT same mailing address on their contact forms and the 3rd shares the same city which happens to be a residential address if you use google maps. These aren't your typical product sites either. I'm in the "design online" niche lets just say all of these three sites are heavily custom coded.

Upon chatting with Google about this I was sure this had to violate their double serving policy. One company shouldn't be allowed to rule the top 3 adwords positions. To my dismay there is infact a way around the rule. Operating 3 separate sites under the same keyword sharing the same physical address apparently didn't matter to Google, the important part was that the separate adwords accounts not be held by the same individual. It isn't hard to see how you could issue a few employees or family members company credit cards and operate like this to bend the rules. At the end of the day they are pumping thousands of dollars and very lucratively funneling sales into 1 of their 3 sites.

In my mind this is a huge exploit of the Adwords System. I'm curious what others think about this or have run into it before? I feel like we've hit a dead end at this point and must simply try to out bid them. The problem is that since they have 3x the chance of getting a sale they are at a huge advantage budget wise.

RhinoFish

11:39 pm on Jun 27, 2014 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



"the important part was that the separate adwords accounts not be held by the same individual"
You can't dodge their policy by just having separate AdWords accounts.

And the address on a site isn't always an ideal discriminator of common ownership.

They look at far more, see the criteria here:
[support.google.com...]

My experience differs from yours, G seems to me to take this issue very seriously. Suggest you ask for an escalation, or try a different G rep.

hercules

10:37 am on Sep 9, 2014 (gmt 0)

10+ Year Member



My client noticed the same thing here in Holland and reported it to a G rep twice. The competition is still advertising on this keywords so he will start a second company with a business companion with a different proposition. (high end versus low end.)

gregppc

6:27 pm on Sep 10, 2014 (gmt 0)

10+ Year Member



I've experienced similar issues with both clients and with Google. It seems as if GA is turning a blind eye to violations of those who spend more.

One major issue I had, was seeing a competitor exceed the number of characters in the headline, by a lot. When I contacted Google, their response was - " We cannot provide details about another user's account", this user was a nationally recognized brand of course, most likely a budget that exceeded mine by tens of thousands if not more.

I've also seen the multiple sites thing, and that has been pretty easy to get around for clients. In ecommerce, I think it does more harm than good, because you're creating competition for yourself, unless your conversion rates are through the roof. Since then, I've had a couple of clients try to do it, but I just refuse - guess I'm allergic to money.