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Google Starts Phone Support For AdWords Advertisers In U.S. and Canada

     
4:52 pm on Apr 5, 2011 (gmt 0)

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Google Starts Phone Support For AdWords Advertisers In U.S. and Canada [googleblog.blogspot.com]
Currently we offer email and online support, and today we’re introducing free phone support for all of our U.S.- and Canada-based AdWords customers. When you have a question about your account or advertising campaigns, you can now call an AdWords specialist if you prefer.

To speak to one of our specialists, give us a call at 1-866-2Google between Monday-Friday, 9am-8pm Eastern Time. This number is for current AdWords advertisers only, so please make sure you have your customer ID ready.
5:19 pm on Apr 5, 2011 (gmt 0)

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Looks like they are doing it to try to remain competitive - goes to show, service improves with legitimate competition.
5:39 pm on Apr 5, 2011 (gmt 0)

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We’re adding phone support for a simple reason: you asked for it!


As if for years it never crossed people's minds. Google must really be hurting to offer this.
5:46 pm on Apr 5, 2011 (gmt 0)

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Also the day Eric gave Larry the reins..maybe this "consideration" has something to do with a change of style and thinking at the top.
6:41 pm on Apr 5, 2011 (gmt 0)

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OK, everybody. Time to ask for AdSense phone support.... LOL
6:52 pm on Apr 5, 2011 (gmt 0)

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free phone support

I find it interesting that they included the word "free." What advertiser would expect it any other way?
7:06 pm on Apr 5, 2011 (gmt 0)

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Looks like they are doing it to try to remain competitive - goes to show, service improves with legitimate competition.


Maybe. If that's the case perhaps they'll make it so that Firefox users can see the "balance" tab once again. Having to open up IE just to check your balance is a pain (if you're a FF user).
8:52 pm on Apr 5, 2011 (gmt 0)

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wait....sgt, YOU use goog adwords?
8:53 pm on Apr 5, 2011 (gmt 0)

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Only with google would this be news. Shows how good they have had it so far.
9:07 pm on Apr 5, 2011 (gmt 0)

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I really really hope this is just the start of a new trend for Google. I am so amazed at the excellent support offered by Bing, and hope one day Google can be half as good.
2:41 pm on Apr 6, 2011 (gmt 0)

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Finally! I have had about 5 different agency representatives over the last 2.5 years and they keep changing the rep systems. I prefer just having the option to call.
2:58 pm on Apr 6, 2011 (gmt 0)

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I dunno, I've had this number taped to my phone for about six years now. They always picked up.
4:40 pm on Apr 6, 2011 (gmt 0)

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Did Google actually say "live phone support" or an answering machine? I know if you spent a lot of other people's money, not your own, you got some support. Its like with their DMCA's they lead you to believe they will acted on in 24 hours but you just get a quick form letter saying they got it. All this is likely just Christmas decorations that will fade after Congressional hearings.
7:39 pm on Apr 6, 2011 (gmt 0)

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just to be a blasphemer, i'd like a paid support option - mom taught about free shtuff.
2:41 pm on Apr 7, 2011 (gmt 0)

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...sure, until things get going real well for them again. I spent well over 100k per year and lost phone support a few years back when they laid off a ton of people - forced me to learn SEO: best move I ever made. Hope they add phone support for Google Places soon too :-)
2:57 pm on Apr 7, 2011 (gmt 0)

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Bing really does a fabulous job with telephone support. I've decided to move a lot of our ad bucks to them and have called about 4 times in the past 10 days. Every time, I got thru by the third ring!
3:41 pm on Apr 8, 2011 (gmt 0)

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adCenter (Bing) actually calls ME. Just sayin', Google.
4:10 pm on Apr 8, 2011 (gmt 0)

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adCenter (Bing) actually calls ME


That's true! Rep I first talked to wanted to follow up with me by phone in a few days. Wow!

I remember the late 90s when you'd call Network Solutions and spend an hour on hold in HOPES of reaching a thick-accented service person about an error THEY made.

Bing does customer service very well. They almost seem too eager to help. I'm waiting for an up-sell attempt... like gushy Best Buy clerks when they haven't hit their maintenance contract sales quota :)
5:20 am on Apr 12, 2011 (gmt 0)

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They are banning people for long-ago deleted ads that violate today's guidelines. Never mind that the ads were deleted 5 years ago and that those ads were perfectly fine back then. Stupid, arrogant company. [webmasterworld.com...]

I hope competition teaches them a lesson