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Wow that's awful. Have you had any real human contact over this issue? It can be a pain to get attention but when you do they're actually pretty reasonable. The support forums can be a good place to start.
uke175, thanks for sharing your story. i wish we could all hear it discussed by both parties. i'm not calling anyone a liar or truth twister, but life has taught me to be cautious in drawing conclusions when I hear just one side of any story.
Clearly the Adword's support is stating that even if a site is not owned by the advertiser there is nothing they will do.
If Google simply wants to disallow advertising of a certain site, they can easily do that. What purpose would it serve to have someone try to "fix" something based on a policy they enforced retroactively?
I'm seeing new accounts getting banned for life in under 24 hours for advertising brick & mortar small businesses. Or they just get dropped into perpetual "waiting approval" states for weeks and months.
If you're a little guy, keep your head down. And pray.
And then there's the "associated accounts" ban. I've seen reports this has been triggered by using wireless at coffee shops, library computers, etc. because for example, a previously banned advertiser may have logged into Gmail on those same IPs. These people are then banned without any recourse.
no, just go to bing/yahoo
Does anybody know if there has been a case where someone has sued his way back into Adwords?
"Google made formal undertakings to give advertisers three months notice of any policy changes affecting them, to provide clearer warnings if it planned to suspend the account of an Adwords user" Source: [computerworld.com...]
The undertakings to improve warnings of policy changes and account suspensions are only legally binding on Google in its dealings with French advertisers...the company promised in discussions with the competition authority to apply the same principles to advertisers in all other product segments, in any country where Google operates the Adwords service -- promises the authority said in its 24-page ruling were "duly noted." Source: [computerworld.com...]
Do you think retroactive bans, small companies getting banned in 24 hours, no warning, no real chance of appeal, etc. etc. were what the French regulators had in mind when they let Google off the hook?
If I spoke French I would send them a letter detailing their failure to abide by the promise. If they face more scrutiny in any country it could make them more cautious in others.
I noticed that shortly after their "French incident" is when they started applying the phrase "Egregious" to pretty much any activity involving suspended accounts. I suppose they feel this gives them the right to circumvent their previous arrangements with impunity.