This is me complaining about lack of support again.
I have a client who has a problem with his account. His conversions are taking two to three days to show up in AdWords. (They're showing up as usual in Analytics - it's only AdWords that's way off) This has been the case for several months. There is apparently NO WAY I can get any assistance on this. I was told by someone last time I had support to call the number and give MY id rather than the client id, and I'd be put through. Well every time I try that, the recording says they are unable to talk to me, I have to go visit the support pages. The support pages won't let me even START an inquiry, because even though I'm IN MY GOOGLE ACCOUNT, and I use another tab to start the process, it tells me to sign in. I click on sign in, and I get the same page back again, telling me to sign in.
Seriously, how long can this go on? I can't SELL this horrible service to clients, which is why I haven't been able to convince anyone other than my legacy clients (and new clients whose accounts are screwed up) to try AdWords even with a free $100 voucher. Google just sent me 20 of them last week. I deleted the email.
This is NOT sustainable. It really really isn't.