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Anybody else lose support because of failure to churn clients and staff?
I live in the south east and Google flew down here a couple of years ago for what i thought would be a good open one on one discussion for our company to reduce frivolus cost and increase spending towards things that would increase our ROI, but it just turned out to be 90% sales pitches and 10% support. That support was also designed in a way to increase spending.
Granted I am in-house and not an agency, but I think when you get to a point of having your own team assigned to you, they should at least be more helpful with the support side of things when they are pushing for you to spend more money.
More and more I am coming to realize that the "dedicated support team" is nothing more than a sales vehicle for Google to communicate more ways to spend money and increase their revenue.
300m: LOL. Last week after waiting 48 hours for a reply to a serious issue we had, our India-based account rep inserted into her reply a suggestion that we reactivate a slew of under-performing keywords. There is always a sales element to their correspondence, always something where you say to yourself, 'That's the stupidest thing I've heard all day.'