When creating new ads, after having inserted the copy, I click on "Continue" and get this error message:
"We apologize for the inconvenience, but we are unable to process your request at this time. Our engineers have been notified of this problem and will work to resolve it. Please note that using your browser's back button in AdWords can increase the likelihood of errors. If you think this was the cause of your error, please try again without using the back button."
The first ever time this happened I had indeed used the Back button. Needless to say, I stopped ever using it, but the error continues.
The weird thing is that this error occurs (about 50% of the times I try to add ads) - only in one account! The other account is perfectly fine.
This error has started occurring when I consolidated the two accounts into one "Google Pro" login, thinking I could switch from one to the next more easily or even work on both at the same time.
Now I have changed the offending account's login name, removed it from the managed accounts list, all to no avail.
Did any of you have a similar error message? Found solutions?
Thanks in advance!
D
Found solutions?
I've said numerous times that I am not really a techy, but this sort of whispers 'cache issue' to me. It may be worth clearing your cache, and perhaps cookies too.
Then reboot, and log in from adwords.google.com rather than a bookmarked page.
That may do it. I hope so!
AWA
Ahhhh! :)
I love it when stuff works out!
;) AWA
Removed cookies, worked for a while, now I get the error page again.
Logged out, removed cookies, logged in... and no, impossible to create a new ad in a new ad group. Same error again.
Why only this account and not the others?
Google support wrote with some general questions, but I guess they have no idea either, because they did not write back yet.
Sigh....
... only it didn't!
Uh oh.
Why only this account and not the others?Google support wrote with some general questions, but I guess they have no idea either, because they did not write back yet.
Yeah - your answers to the questions will be forwarded to a specialist team, and a response can take a few days. Honestly, they usually have to focus first on issues that are effecting multiple advertisers, and so far as I know, this is not such an issue.
I'm really sorry that you are having this problem though. My next suggestion might be to detail the changes that you would like made in the account, in an email (written from within the account). With this formal request, we can make the changes for you, until the issue is resolved.
Just out of curiosity - have you tried working from another machine?
AWA
The problem is that I add about 15 ad groups a day, while I wait for other things to happen - so I can hardly ask to have Google staff do it for me...
Sigh, I guess that for now I will add ads to the other account when the funny one acts up!
Of course now I am getting paranoid... is Google s**tlisting the account for some occult reason?
When you clear your cache/cookie in windows, don't do it from the browser. Shut your browsers down, goto control panel, internet options and do it from there.
Also, don't just click on 'delete files' and shut the windows. Make sure you view the files/objects to make sure they were actually deleted. Sometimes you just need togo into the temp windows, select all, and then delete everything manually.
The above two solutions usually solves about 98% of all connection errors.
Hope your not part of the other 2%, as it's usually a computer/connection issue and not an AdWords issue.
