Scheduled Client Reports aren't mailed to me

Anybody else has this problem?

[Sujan]

Hi,

I have 5 scheduled client reports in MCC since a very
long time and everything was perfect, Adwords mailed
them to me every day after they were created.

Yesterday I only got 2 instead of 5 emails and I
thought my mail server lost the other 3, so I
restarted these reports and a little later the mails
where there.

Today I got 0 reports in my mailbox, and even running
the reports again didn't help - they appear in my
report center but no mails are sent to me.

Does anydoby else have the same problem?

- Jan

[JavaCofe]

I get this occasionally where the reports are generated but not mailed, just re-run or download from the web.

[Sujan]

Hi JavaCofe,

nice to hear I'm not the only one with this problem. I tried re-running them, but this only generated them again in the web interface and didn't mail them. Downloading from the web is no option either because I have an automated system in place that downloads the reports from my mail account and analyzes them. So I really need them mailed.

- Jan

[PaulMaddock]

Hi Sujan,

For the last 2 days I've also experienced difficulties with email reports reaching me. I'd pick it up with Google as it seems it's not an IT issue or similar.

- Paul

[Sujan]

Thanks Paul,

I already mailed my Adwords team about this issue (and added this thread as a reference). Hope they'll fix it soon.

- Jan

[AdWordsAdvisor]

Yikes - sorry I did not get here sooner. (It's been one of those weeks in terms of too much to do and too little time...)

In any case, yes, this is a known issue, and yes, engineering is on it.

I know this will not assist you, Sujan, but for others who are likely to find their way to this thread, I'd recommend going directly to one's Adwords account and checking the scheduled reports from the Report center tab - as a temporary workaround.

I'll report back when I hear that this has been resolved - but I'll bet you'll notice it before you hear from me, as I always wait until 3 or 4 hours after I have heard it is resolved before I am willing to call it 'resolved' in a public forum in front of hundreds or thousands of folks. Just to be sure. :)

As always, my apology for the hassle.

AWA

[Sujan]

Thanks AWA,

knowing that somebody is working on it is a big help. I will have to do some calculations by hand till it's fixed, but will be able to import all the data later, so it's not the biggest problem.

- Jan

[Tiger98]

AWA, is there an ETA on this? Are your engineers at the beach?

[AdWordsAdvisor]

Having been been 'Wrong in Public' in front of thousands of folks a few too many times, I have learned the hard way to never post an 'ETA' in a public form in regards to when an issue will be resolved.

And, no, no beaches are involved so far as I know. Engineering is at work on this - and they will typically let me know that it is fixed after it is fully resolved.

They, too, are not fond of predictions regarding things that are not really predictable. ;)

I will keep my eye on my email today, and over the weekend, and post here again when I hear that this issue has been resolved.

To set reasonable expectations, though, I will not be at my computer for large portions of Saturday and Sunday - so I may not be able to post that this is resolved right away. As noted above, others may post about the resolution before I do.

That's just one of the cool things about this forum, in my opinion. :)

AWA

[Sujan]

I got my reports this morning for yesterday, so it seems to be working again.

Thanks AWA.

- Jan