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Thank you for advertising with Google AdWords. After reviewing your account, we've found that one or more of your ads or keywords doesn't meet our guidelines...."
The problem is this is for DELETED campaigns. I mean campaigns that have been deleted for over a year.
I've talked to support who assure me it's nothing to worry about. But worried I am. This can't be good can it?
Anyone else have this problem?
I always assumed ads that were paused or deleted regardless of the status of the ad group or campaign should not trigger any kind of review but a couple times I got disapproval emails for ads that had been paused for many months.
That is different than an active ad in a paused or deleted ad group or campaign such as Elric99 described but it seems if any combination of the campaign, ad group, or ad is paused or deleted an ad should not be subject to review.
For example I have ads that I know lead to pages that are no longer in compliance with AdWords policies and thus have paused the ads while I bring the pages into compliance. It would not make sense to get a disapproval for any of them until they are active.
I mean I know they probably would not hold it against you and thus the support person telling you not to worry about it but the fact is that they do keep track of disapprovals and if you get too many for the same reason your account can be cancelled. Now if they differentiate in their records between disapprovals of ads that are paused/deleted or active ads in paused/deleted ad groups or campagins then fine but without knowing this for sure, this is concerning for those of us that have been around long enough to rack up our fair share of disapprovals.
[...] I've talked to support who assure me it's nothing to worry about. But worried I am. This can't be good can it?
This is a new one on me - and I'll ask around a bit to see what I can learn.
Thanks for mentioning this Elric99 and for looking into it AWA. I am very interested to hear what if anything you are able to find out.
Back again with a bit of information - enough to make me feel that I can very comfortably say there is no need to worry.
First off, to speak from my own experience, I have not personally heard of this occurring in my many years of being rather deeply involved with AdWords. At least insofar as I can rely upon my memory.
Then, checking with a senior (read: long-term) manager on the tech side of things, I find that he has heard of it once before - a couple of months back. So clearly this is a rare exception rather than the rule.
My guess: human error in the course of a manual review. Perhaps in the wake of one advertiser complaining about another advertiser.
Kobayashi, I can certainly understand your concerns. But everything I have learned in digging around a bit tells me that you may rest easy. I expect it will never be an issue. Feel free to bookmark this thread and quote me, though, if you ever run into a problem, heheh.
All that said, Elric99 I do see that you imply you have seen this happen more than once. Should that continue, feel free to document it and sticky me with sufficient info to allow the tech folks to look into it. I'll pass the info along.
I had this happen a couple years ago when a keyword was shown in the UK (before the change in trademark rules) and was approved. The campaign was later deleted. Then, a company trademarked the word and submitted an exception request to Google which resulted in other advertisers no longer being able to use this word as a keyword.
I don't think the filtering system cared if the campaign was deleted or not and just sent out an email about the word no longer being usable due to trademark usage.
One of the times it happened to me it was in a paused campaign, paused ad group and paused ad and it was for trademark in ad. Another time it was a Active campaign, active ad group and paused ad and it was for inaccurate display URL.