not able to login to my AdWords account for several days

[GoodKarma]

I have not been able to login to my AdWords account for several days - I can access my other accounts AdSense and Analytics without any problem but cannot login on any computer in my house to AdSense.

I can get the login page but after submitting my user and password it appears to be loading and never finishes. Can't think of any changes that might have occurred here to cause this. I get the same result with any browser I try- Internet Explorer, chrome, and Firefox.

I have power cycled my modem and router, deleted cache, rebooted, etc....

My team members can access the account from other locations.

I called Comcast and there are no known issues currently in this area.

When I use the command prompt to do an ipconfig release, suddenly the adwords page appears... of course, I cannot go anywhere from there because I have now lost my IP address.

Any ideas for me?

[Bob535]

You may have been hacked: [webmasterworld.com...]

Otherwise:

The switch to the new UI may be causing your problems.

Are you using the lastest version of your browser, and do you have any blockers enabled?

Try a different browser, and disable any blocking addons you may have and see what happens.

[edited by: Bob535 at 3:57 pm (utc) on May 1, 2009]

[GoodKarma]

My browsers are all up to date - have the same problem with chrome, Internet Explorer and Firefox... hosts file is clean.

Don't have any blocking add-ons and this occurs on two computers. I guess I should try out a third computer also.

any other ideas?

[GoodKarma]

turned out to be a bad modem!

[AdWordsAdvisor]

I just saw this thread for the first time this evening, and all I can say is 'Whew! Sure glad it turned to be just a modem!'

AWA