I've just had, for the first time in my 5 year history as an AdWords advertiser, reason to use the "Contact Us" feature through the AdWords interface; as 75% of my campaigns have -at some point since I last logged in- been disabled for "Ad Text Trademark Term" despite the ads containing nothing but generic terms (besides i'm not even trying to target trademark terms)
Anyway, I went Help > Ad Approvals and Policies > Proceed to contact us... and there is a box labeled:
"Summary of the issue"
...so I gave a 4 or 5 word summary expecting there to be a form on the next page on which to give comprehensive details of my support request; only to see a "Thank you, we will get back to you ASAP!" message!
[edited by: dmorison at 8:53 pm (utc) on Mar. 30, 2009]
Because of this, and because I am using Budget Optimizer, the Budget Optimizer has been spending my entire budget at a silly amount per click on the remaining active campaigns!
:(
I've been using AdWords for so long that my current primary email address has moved on from the email address that is associated with my AdWords account.
I just logged in to that address, and sure enough, there was a "Your Google AdWords Approval Status" email, which detailed the exact reason (and trademarked term) that caused the disapproval.
I have now fixed my ads (approval pending!) and set-up forwarding from that address for anything from @google.com to my current primary email address!
