I have an adwords account, I haven used it for some years, as I mainly run accounts for other people, my own account all the campaigns were deleted.
But at the end of December last year, someone on a forum was having a problem with adwords and to assist them I set up a test campaign, which I paused as it was just a test to replicate the conditions of the person I was assisting. It was just some keyword tool problem and I quickly went thorugh campaign setup putting the ad title:test desc: test url: test.com keyword :test
I thought I paused it, but then had access to the keywords tool where I could assist that person I mentioned. I didnt add any keywords, I just set it up testing testing testing kind of thing.
However this month I noticed a $715 charge on my credit card from adwords. The ad had not paused and had run up these charges. I wrote to support explaining the mistake and how I thought I had pressed pause, and how obviously it was a test you could see that.
They refused to refund me saying that it was my mistake and my problem, even though they could see it was a mistake, they said that it was my responsibility and I would have to pay for it.
I feel it is really unfair, plus I cant afford that much money, I was unale to pay my rent this month due to it and as it was obviously a mistake I am surprised that Google, such a large compan, feels it necessary to benefit from my mistake.
Does anyone have any opinion on this?
You guys need some rest as it seems your minds are playing tricks on you and you seeing stuff that isnt there. So take break, and I will go ahead and I will go ahead with the chargeback, because its out of order, even if noone else here is caable of seeing that.
Whether you think you're right or wrong here, two things will happen if you do a chargeback.
You will NOT get your money back. You paid for a service, mistake or not, and got it. The money is gone.
Google will ban you from Adwords. You will NEVER get to use it again as their bans are for life.
I suggest you fully think about what you're doing before you do a chargeback.
And it just seems silly of google having seen all the evidence that this ad should not have run, not to just be reasonable about it and refund me, its no big loss to them and It will cost them more in the long run, but if thats how they want to play it, I will play along and make things difficult for them as they have for me. I have nothing to lose.
Does your Change History show that the ad was paused?
Good call on this.
Chandrika, can you confirm the ad was paused by looking at the change history?
I answered the question about the change history, it didnt get posted, I said that it is up to google and the banl to determine responsibility and I am not responsible for the internet, so in that respect I guess it will be a long haul with the chargeback, but not for me, so still losing nothing.
So it may as well end, as there seems little point discussing where noone is interetsed in the topic, only in starting some battle with their egos, which i find really boring.
Blaming glitches does not erase the fact that you were sloppy.
Grownups take responsibility for their own actions, mistakes and all. I stand by my earlier comment about being a grownup.
Srioulsy I am bored with it, I am doin the chargeback and I dont care what anyone here thinks
You don't seem to care what people think when it's not what you want to hear. Nobody is against you, we just don't see how you can possibly benefit from doing a chargeback so we advised you not to.
Since there's no changing your mind though, good luck with it.
