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I have been hacked

What to do

         

johnnie

2:16 am on Dec 19, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I don't know how.. Or when... But for november I am seeing campaigns (and HUGE cost!) in my account that I personally never ran. I notified adwords support of the issue, but would like to know what more steps I can undertake besides changing login information. I am obviously not intent on ever paying for these ads, as they are likely the result of some form of phishing or hacking...

How does google handle this kind of situation?

johnnie

2:24 am on Dec 19, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



$#%$#! Now that I am thinking of it; I thought I would never fall for any of this phishing crap...

Well, I trust google in sorting things out through IP addresses...

briggidere

2:26 am on Dec 19, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Don't worry mate, you'll not have to pay for them.

You may get your account put on hold for a few weeks though while they sort it out, or you could pay for them and wait for your refund to keep the account going.

johnnie

4:34 pm on Dec 19, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Adwords support has suspended my account pending further investigation. They will get to the bottom of it, so I guess I'm fine :) Won't be needing adwords for a while anyways.