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My adwords account was hacked - question

         

Lukas

1:20 pm on Dec 12, 2008 (gmt 0)

10+ Year Member



Hello, my adwords account is under investigation because I was hacked (4,198.61 USD). I have got two options how to resume advertising.

1. Credit: We can reactivate the account, allow the charges to go through, and your credit card will be charged. We will then apply a credit for the charges to be used for future clicks shortly after.

2. Write off: We can process a write-off for the unauthorized activity,which can take several days. Once the write-off has been processed, we can reactivate the account. Please note that the write-off will appear on the Billing Summary.

"We will then apply a credit for the charges to be used for future clicks shortly after." = refund? (i don't understand this sentence)
....How long will it take to refund the money?

If i choose option 2, it can take several days, but how long exactly?

Any experiences?

Thank you

cyberandroid

12:12 am on Dec 13, 2008 (gmt 0)

10+ Year Member



pick #2 write off

it could take a few weeks

open another adwords account on a different cc and copy the whole account using adwords editor if you need to advertise before they reactivate the original account

OddDog

10:06 am on Dec 16, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



open another adwords account on a different cc and copy the whole account using adwords editor if you need to advertise before they reactivate the original account

no so sure thats the best idea, especial if the op has a decent history in that account.