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adwords chat with a rep from INDIA

they claim to be from california

         

cyberandroid

10:44 am on Oct 20, 2008 (gmt 0)

10+ Year Member



some of them are in california
but now im bumping into some from india
hydrabad is what the logs tell me
his written english was remarkably good
but he had difficulty understanding me at times
my favorite was after he helped me
(without escalating to policy team he was able to approve 5 previously dissaproved ads and in his words mark my site as family friendly)
i asked for his personal email (reps never give this out unless your special (im not))
he kept telling me that i cant be emailed when ad are approved and that emails are only sent when ads are dissaproved
i kept rephrasing and he finally understood and gave me his name.initial@google.com address
out of the 7 times i contacted support over this problem he was the only one who stopped it from reoccuring

i only wish he didnt lie when i asked him if he was in california, michigan or india
he said california (but i knew)

Grazematch

1:54 am on Oct 21, 2008 (gmt 0)

10+ Year Member



I'm from India, and I worked for Google, from the Hyd office as an SEM "Specialist" :) I can vouch that the reps are never asked to lie about their location. Our man probably thought you'd think less o' his assistance if he wasn't from MV or Ann Arbor ;)

P.S: My mentor in California used to give out his email alias to advertisers like it was goin' outta fashion!