Problem with AdWords support slow response times

Is anyone else getting killed by slow AdWords response?

[duckpond]

We are getting clobbered by a competitors trademark violation (essentially a spoof ad). AdWords support, courteous and diplomatic to a fault, has informed me that they will definitely take action against the offending competitor, but due to a "heavy workload" in their Trademarks group it may take up to 2 MONTHS to act on it.

Is anyone else seeing this kind of delay?

[La_Valette]

Have you tried writing to the competitor in question directly?

[cyberandroid]

lol

[Leosghost]

perhaps adwords team would respond faster if your lawyers were to write to them via old fashioned "registered" snail mail ..

[dkanderson]

I agree with Leosghost and La_Valette both: a good ol' cease-and-desist on attorney letterhead sent to the competitor might get faster results. Works for us...

[edited by: dkanderson at 3:24 pm (utc) on Sep. 23, 2008]

[duckpond]

Oh yeah, we've done our due dilligence on that side of things. Our attorneys have sent C & D letters to both Google Legal and the competitor. Adwords basically sez that any legal/money issues are up to us and lawyers.

They say they will enforce their rules, they just aren't saying exactly when (It's been two weeks so far).

DB

[dkanderson]

Ah, good...you've got your ducks in a row, duckpond (sorry...). Not sure what to do but wait, then. =(