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characters in keywords considered spaces and therefore duplicates?

         

ppcbuyers

11:04 pm on Aug 13, 2008 (gmt 0)

10+ Year Member



Was wondering what anyone else has found with single phrase keywords that include punctuation, for example:

+keyword
.keyword
keyword#
keyword-

Adwords says these characters aren't "recognized" by their system, rather they are recognized as "spaces" and considered a duplicate of regular "keyword". I find they have different min. bids, CTRs and CVRs and drive different volume...anyone else have insight on this?

netmeg

3:03 pm on Aug 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Not much; I've been trying to pin down AdWords support on this issue myself - mainly with regards to the apostrophe. For example, I wanted to know if:

girls soccer equipment
girl's soccer equipment
girls' soccer equipment

would all be the same. I got a largely incoherent response in email (I sure wish there were away to get past the initial frontline support) basically saying broad match is broad enough to pick up the punctuation, but if I wanted phrase or exact match, I had to add each one separately, punctuation and all.

The particular characters you mention - I have no idea. Have you tried different organic searches with them?

ppcbuyers

3:37 pm on Aug 14, 2008 (gmt 0)

10+ Year Member



thanks netmeg...yeah, i just looked at organic searches for each and the each variation delivers the same results, so perhaps they are considered duplicates. i guess best way is to choose a test group and just pause them, see how/if it affects overall volume and decide how to go from there. i've never got a decent response back about the apostrophe sitch either

ppcbuyers

6:46 pm on Aug 14, 2008 (gmt 0)

10+ Year Member



fyi -- here's what rep came back to me with:

The AdWords system doesn't recognize most symbols (i.e., non-letter characters) when they appear in keywords. The two exceptions are ampersands and accent marks. I've outlined the three cases below that apply to these characters that are included in some of your keywords.

I. Valid Symbols

Our system recognizes two kinds of symbols in keywords: ampersands (&) and accent marks (e.g., √°). The following terms would be treated as different keywords:

'bed and breakfast' is distinct from 'bed & breakfast'
'sidewalk cafe' is distinct from 'sidewalk café'

II. Ignored Symbols

You may add keywords containing periods or dashes to your account, but the punctuation will be ignored. For example, our system would treat the following keywords as identical:

'-keyword' is equivalent to 'keyword'
'#keyword' is equivalent to 'keyword'

They are not necessarily competing against each other, however, an impression or click can only be attributed to one keyword. There are two cons to having a keyword listed multiple times in an account: first, the data within your account can be skewed because the system does not always place with the same keyword - hence, you will have impressions and clicks distributed amongst the different duplicates throughout your account. This makes it difficult to see how the keyword is performing as a whole because its performance is spread over a few similar keywords rather than just one keyword. The second con is that the keywords with better performance history or even a higher CPC will likely be the keyword that shows most often. Thus, it can seem that '+keyword' has a good performance, however, the keyword 'keyword' is what is actually triggering the ad.

For more information on which ad shows if several keywords match a search query, please visit [adwords.google.com...]

III. Invalid Symbols

You may have already encountered this, but you will see an error message if you try to add keywords containing the following symbols to your account:

! @ % ^ * () = {} ; ~ ` <> , ? \ ¦

poster_boy

7:20 pm on Aug 14, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



mainly with regards to the apostrophe

In addition to accents and ampersands, I've seen that an apostrophe is another character that is recognized differently - in my experience, "breakfast at tiffanys" is not the same as "breakfast at tiffany's"...

SanDiego Art

10:02 pm on Aug 14, 2008 (gmt 0)

10+ Year Member



So there is no point in having [www.domain.com] vs. [www domain com] - This would reduce the number of domain typos I have in my accounts...

I would like to hear more opinions/situations of the [girl's] vs [girls] vs [girls']... If they are all the same, then that makes it a lot simpler in building out keyword variations.

[edited by: SanDiego_Art at 10:04 pm (utc) on Aug. 14, 2008]

thecloser

11:06 pm on Aug 15, 2008 (gmt 0)

10+ Year Member



a good way to know for sure would be to create an adgroup with:

girls soccer equipment
girl's soccer equipment
girls' soccer equipment

Wait a couple of hours and use the magnifying glass to see whether ads are showing for all three. If they are, then it's different, if not, well, then it's considered dup. My experience is that the ampersand is the only character recognized.