Unfair AdWords Ban

Unfair adwords account ban, no help on the phone

[SohanTanna]

So basically, my account was unfairly suspended.

<email quote snipped - said that the account did not comply with the terms of service and advertising policies>

Is what they sent me. I'm not sure why, but my account was legit and fine.

Anyway to get it back? phone support are useless.

[edited by: buckworks at 1:06 am (utc) on Aug. 7, 2008]
[edit reason] No email quotes as per Terms of Service [/edit]

[Quadrille]

accounts do not comply with our terms of service and advertising policies

my account was legit and fine

Have you re-read their TOS to see where you went wrong?

Did their telephone help give no clue as to what you have done wrong?

Either way, you need to start from the premise that you have done somethng wrong, and you need to identify the problem before they'll consider lifting the suspension.

They are denying themselves income - no-one does that without cause!

[SohanTanna]

I'm pretty sure that I've done nothing wrong.

I submitted exceptions for a few ads with the word insulin in it, but i was by no means selling it.

I must have done it for about 9 keywords using the adwords editor.

I get the feeling this company is a joke, they were absolutely no help on the phone.

[Green_Grass]

If they suspect, you are deliberately trying to 'game' the system, there is no mercy..

[netmeg]

Find someone who knows a lot about AdWords and ask them to look over your account and/or your site.

[SohanTanna]

I have done so Netmeg. But once you've been banned by mighty G there is no going back.

I'd gladly use Yahoo if their interface was nicer, but I'm loosing almost 50% of my potential revenue by not having adwords.

What I was considering was sending in a request to get ALL my information under the data protection act 1998 and maybe even have it removed under it as there is no requirement for them to keep the data. Then start fresh?

[edited by: engine at 7:45 am (utc) on Aug. 20, 2008]
[edit reason] language [/edit]

[Quadrille]

You cannot force a company to do business with you; I suspect you'd be unwise to try.

Much better to sort out the problem than simply blame Google.

Why would they randomly choose your site to lose income from?

[SohanTanna]

@Quadrille no your right in every way there, but if the company is a monopoly I believe that's a different story. It's like Microsoft not letting your business use ANY of their products.

Not only that, but AdWords do not have a real reason for banning me. :S It's crazy.

[netmeg]

Your time will probably be better spent just moving on.

[Quadrille]

if the company is a monopoly I believe that's a different story

Not sure I follow your logic, but it *isn't* a monopoly, and even if it was, trying to force them (huge multinational) to do your bidding (one individual) is not even rational - let alone effective.

I suggest your whole approach needs rethinking.

Either you walk away (recommended) or you try to take a positive approach (I'm not sure you are in a position to do this).

I wish you well, but I fear you have a lost cause.

Good Luck!