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Why don't my Adwords costs flow through to Analytics?

Accounts are linked, but no cost/ROI on the Analytics side

         

RossWal

5:39 am on Jul 7, 2008 (gmt 0)

10+ Year Member



This has been driving me batty. I believe the accounts are properly linked, because from Adwords I can click through to Analytics, and there I am... right in my Analytics account.

When I click through to Analytics, I see my revenue, all is good there. And when I'm in Adwords, I see my costs. But the right hand doesn't know what the left hand is doing.....

Conversion tracking code is the ecommerce code set, if that makes any difference.

Can someone please explain what gives?

netmeg

2:05 pm on Jul 7, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



It's usually a tracking url problem - have you manually added any tracking info to your destination urls in AdWords?

Do your AdWords ads go to multiple destination urls? I've run into that where I have a client account with ads going to three different urls, and I have to set up filters for each one to tell GA to bring in AdWords data just for that particular url.

RossWal

4:49 am on Jul 8, 2008 (gmt 0)

10+ Year Member



Thanks for the response.

First question: Not at this time.

Second question: Hmmmm. I think I don't fully understand your question because I expect everyone uses multiple landing pages from their adwords campaigns. I may have identical ads going to diff pages as a conversion split test, if that's what you mean.

Can you provide more info on the filters?

To be clear - I'm seeing this problem across the board -- no cost data or ROI apparent in Analytics - unless I'm not looking in the right places :(

netmeg

2:07 pm on Jul 8, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Multiple landing pages yes - but are they all the same root domain - ie are they going to example.com/page1.html and example.com/page2.html, or are they going to different domains altogether?

Do you have the tracking urls turned on in AdWords? Go into My Account, and then Account Preferences, and make sure that Auto-Tagging is set to Yes.

As far as a filter, you could try that, although it's supposed to work without it. Create a new profile with the same url, and call it Include AdWords Data or some such.

For Filter type, choose Custom Data

Select the Include radio button

For the filter field, select Campaign Target URL

In the filter pattern field, put your destination url like this: example\.com

Set Case Sensitive to No.

This might work, but it's supposed to work without doing that, so I still think there's something wrong with your tracking urls.

Conversion tracking code is the ecommerce code set, if that makes any difference.

I'm not sure what exactly this means...?

RossWal

5:43 pm on Jul 8, 2008 (gmt 0)

10+ Year Member



Thanks for your continued support on this problem.

Multiple landing pages yes - but are they all the same root domain - ie are they going to example.com/page1.html and example.com/page2.html, or are they going to different domains altogether?

All same domain.

Go into My Account, and then Account Preferences, and make sure that Auto-Tagging is set to Yes.

Confirmed.


Conversion tracking code is the ecommerce code set, if that makes any difference.

Meaning I have implemented the ecommerce javascript tracking script on my goal (receipt) page. That's the code that enables providing order level and line item level revenue to GA.

netmeg

5:47 pm on Jul 8, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Ok. Well without looking at it, I don't really have anything more to offer; I'd probably contact AdWords Support if I were you.

All I can tell you is that I had a similar problem with one of my accounts when I was first starting out with GA, and it turned out to be because I was using my own tracking - once I turned that off, everything started coming. (I had created symbolic links on the server to actual pages and used the links for destination urls - Google didn't seem to like that)

RossWal

6:55 pm on Jul 8, 2008 (gmt 0)

10+ Year Member




I had created symbolic links on the server to actual pages and used the links for destination urls - Google didn't seem to like that

Good to know. Thanks.

RossWal

7:22 pm on Jul 8, 2008 (gmt 0)

10+ Year Member



One more question - and the one I should have lead off with...

Where in the analytics UI will I find the Advertising Cost/ROI data?

THanks!

netmeg

3:45 am on Jul 9, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Go to Traffic Sources

then AdWords

Then AdWords Campaigns

You'll see all your campaigns there.

Between the graph at the top and the chart at the bottom, there are four tabs: site usage, goal conversion, ecommerce and clicks.

Under Ecommerce you'll find revenue information.

Under Clicks you'll find cost, cpc, roi and margin information.

You can also drill down to get all that information to the keyword level; you can also change the segment in the dropdown to find out things like ad content, visitor type, landing page, whatever. The segment dropdown is right under the line that says "Adwords sent 1234 visits via 51 campaigns or whatever.