1.Anybody found a trick about how to make this system do what it's supposed to and somehow go around this flaw.
2.Anybody having experience with getting credit from Google?
The phone number works on US weekdays, but in our case we have an account rep and I can punch in the extension numbers. I don't know what happens to someone without a rep, i.e. how long before you are sent to a support person.
Did you try making contact from within your account as a technical problem - as opposed to a CS or billing question?
I've been doing it almost two years mainly for one client. The scale is big enough to get a Google rep. When I try a new PPCSE I throw between $25-$100 and test with my best 2-3 keywords to see the click behaviour.
I have learnt to take recommendations with caution because something that works in one niche might not in another.
Please see this thread, and in particular post # 3:
[webmasterworld.com...]
Anybody found a trick about how to make this system do what it's supposed to and somehow go around this flaw.
I'm not aware of any problems at work with the AdWords system - and if what you're describing were widespread, I'd have heard about it several times already this morning. This sounds like something unique to your account, and AdWords support will probably be able to get to the bottom of it quickly.
It is worth keeping in mind, though, that because of server delays - when one pauses or resumes something it may take a hour or more for that change to update through all the servers.
AWA
1. My active campaign was not running because it was "flagged" pending editorial approval. Not that it wasn't waiting for it since thursday night,whole day on friday,saturday, sunday and monday noon.
2. The paused campaign they say had an AdGroup active and this was the reason it ran.
Naturally the following questions arise:
1. Why didn't they indicate somehow that there is nothing wrong with the active campaing and that it is pending upon approval and why did it take them so long? It makes me believe that if I hadn't pushed the issue it would still wait for that approval!
2. Is it logical to assume that the active status on an AdGroup overrides the paused status on the whole campaign?
3. Does that mean that in the future I should manually pause every AdGroup instead of pausing the whole campaign or even worse? Never to have active AdGroups under a paused campaing status. I mean what's the right way to do it? I don't think Googles rules describe anything like that.
Why didn't they indicate somehow that there is nothing wrong with the active campaing and that it is pending upon approval and why did it take them so long? It makes me believe that if I hadn't pushed the issue it would still wait for that approval!
I'll pass your comment, and your frustration, along to the right people, Terra Incognita.
For a bit more info on the approval process, including the timing involved, please see this recent thread - msg. #8:
[webmasterworld.com...]
Is it logical to assume that the active status on an AdGroup overrides the paused status on the whole campaign?
No - if the campaign itself were paused, then an active Ad Groups within it would not continue to run. I can't being to offer an alternate opinion on this, though, as I have seen neither the account, nor the email.
This is a good opportunity to say that, if a response from AdWords support doesn't make sense, then please feel free to reply directly to that email and ask for another look and/or clarification.
As a related aside, the more clearly one is able to explain the situation (including details as to which campaigns, Ad Groups, etc. are involved) the more useful and accurate the answer is likely to be.
We receive a surprising number of emails which are variation on this theme: The body of the email is entirely blank, and the subject line says 'Can't see ad. Please fix'. And when we look at the account, there are 10 campaigns each with multiple Ad Groups, and hundreds of keywords. Hmmm. Where to start? ;)
AWA
