We sometimes have duplicate first (header) lines because at 25 words max in bold, you get the best CTR by making them the keywords the customer was searching on.
On a two word keyword ad, this does not leave much space left for creativity. The creativity should be in the second and third line of the adword. Which should be original in nature.
I wonder if ad copy can be copyrighted, Probably technically yes, but for all pratical purposes unenforceable.
I have just had an email back from Google Adwords stating that they cannot do anything about this other than forward any reply to their email to the company concerned.
Has Google no shame? Imagine a full page of Ads all with exactly the same header and text. It seems to me that Google needs to address this issue.
It would appear that Google likes the cash without the responsibility.
Google will not be forced to tighten their policies regarding Adwords/Copyright Infringement whilst they are quite so dominant.
Technically if they copied your ad text word for word that is a copywrite violation. A work does not have to be novel length to get automatic protection.
Only if the 'work' is copyrighted in the first instance, otherwise it's merely plagiarism...
Syzygy
Standard disclaimer: I am not a solicitor and the value of your adwords may go up or down ;-)
I have just had an hour on the phone with the offending webmaster, who has agreed to remove the duplicate ad.
Interestingly, he stated that he too is becoming rather disillusioned with the lack of true support from Google Adwords. The main thrust of his argument is that the service that he receives is not commensurate with his rather large expenditure.
I wonder just how many other companies are beginning to feel the same resentment.
Unless you've got a tagline salesmarked, this kind of duplication is to some degree bound to happen, even unintentionally.