Welcome to WebmasterWorld Guest from 34.204.194.190

Forum Moderators: buckworks & eWhisper & skibum

Message Too Old, No Replies

Google Adwords team doesn't pay back my money for 8 months now

Is it possible local branches of Google Adwords are corrupted?

     
10:00 pm on Nov 22, 2007 (gmt 0)

New User

10+ Year Member

joined:Nov 22, 2007
posts:5
votes: 0


Hi,

I am with the Google Adwords program in the Netherlands. Early 2007 I decided to stop advertising with Adwords. In your account there is the refund button. They promise to pay you back your money in 4 weeks. Well, nothing happened. So I mailed them and they asked me to start the refund process again. But after 4 weeks nothing happened. Then they asked me to give them my bank account number again. They promised they would pay me soon. After 4 weeks, again nothing happened. Etcetera.

I have been communicating with the Adwords team for many months now. Every time I am contacted by a different Adwords employee. Each one of them promises me to pay me back money soon. But they just don't.

After 8 months of asking and begging them to pay me back my money, I am very close to a point that I don't believe anymore that they are incompetent. I never thought I would think this of Google, but I am now affraid I am the victim of common thieves. Is it possible that a local branch of Google Adwords is corrupted?

Anyone else out there who feels he or she is swindled by the Adwords team? What would your advise be?

[edited by: DutchChris at 10:01 pm (utc) on Nov. 22, 2007]

9:57 am on Nov 23, 2007 (gmt 0)

New User

10+ Year Member

joined:Nov 22, 2007
posts:5
votes: 0


Anyone? You folks all get your money back from Google Adwords? Never had any problems with the refund?
10:48 pm on Nov 24, 2007 (gmt 0)

New User

10+ Year Member

joined:Nov 22, 2007
posts:5
votes: 0


Let me rephrase this, just in case someone is reading this thread.
Did any of you ever asked the Google Adwords team for a refund?
12:02 am on Nov 25, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:June 2, 2006
posts:2241
votes: 8


I am sorry to see three of your posts with no reply. The main reason is probably the fact that most of us here are using credit cards and pay the bills only after we “spend” money on Google AdWords. From your posts you’ve seemed to be using some kind of pre-paid system, right?

I am sure there are folks that are using pre-paid scenario, like agencies and companies running their accounts themselves, but not sure how many of them are actively participate in this thread of WebmasterWorld.

I wasn’t even aware of “refund” button. Man, I wish I had one. ;)

Sorry for a little joke. 8 months is absolutely unacceptable. Maybe AWA can help, at least to shed some light onto your situation.

Finally, many people that read this thread are from the US, and there is quite long weekend (holiday) going on right now.

7:23 pm on Nov 26, 2007 (gmt 0)

New User

10+ Year Member

joined:Nov 22, 2007
posts:5
votes: 0


Hi Smallcompany,

Thanks for your reply.
In many European countries using creditcards is not a common way of making business payments. When I started using Adwords, I think using a creditcard wasn't even an option yet. So I pay Adwords pre-paid.

Last year my keywords became more expensive every week. No matter what I tried, using Adwords was no longer profitable. So I decided to cancel my Adwords account in 2007. However, there still was $#*$!X in my account.

In the 'My Account' tab there is a sub-tab 'Account Preferences'
There you can find a link called 'requesting a refund'.
By clicking that link Google starts the process of paying back the money left in your account. They say it might take 6-8 weeks before you have your money back. I think that is ridiculously long, but I thought, if that is the procedure, OK. As long as I get the money back that belongs to me.

But right now I fear they have the intention to steal my money.
They promise me all the time my money will be paid back soon.
And every time I contact them they ask me the same questions over and over again (what is your address, what is your bank account number, what is the name of your bank). I have supplied them with all the information they asked many times. But after 8 months, they still haven't paid me back my cash.

8:16 pm on Nov 26, 2007 (gmt 0)

Junior Member

10+ Year Member

joined:Oct 25, 2007
posts:94
votes: 0


I would either contact the Better Business Bureau and file a complaint against them (www.bbb.org), or call their line, get a manager or supervisor on the phone, and tell them you'll be contacting them every single day to get the updated status on this situation. At the very least you'll prove to be a huge annoyance, and that may get it done for you.
10:29 pm on Nov 26, 2007 (gmt 0)

Full Member

10+ Year Member

joined:Dec 8, 2004
posts:338
votes: 0


Depending on how much money they owe you, you might also get a lawyer to send them a letter. A letter from a lawyer works wonder in such cases. Can't believe that Google is acting so cheap.
10:49 pm on Nov 26, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:June 2, 2006
posts:2241
votes: 8


Google may look as a foggy company, but it is very legitimate at the same time and for sure. They are not interested in getting your money in such manner.
When I say “foggy” I mean you never get any info from them about what is happening behind. I’ve never heard about having escalation and getting in touch with “somebody else” at Google AdWords. They have the folks on front line and that’s it. And, many times those folks on front line do not know more then you know, that is why they ask you same questions again. In addition, I believe they are worried about fraud when working with cash.
Anyhow, they should not let you wait that long and there should be a case opened, something that you can follow up on. Instead of calling, if you’ve tried email, there should be a specific number that you can try hanging on. That way, you should not be starting all over again, and again.
11:02 pm on Nov 26, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:July 9, 2003
posts:4799
votes: 0


But right now I fear they have the intention to steal my money.

I can assure you that intent is not to steal your money - although I'm certainly sorry that you've been left with that feeling.

They promise me all the time my money will be paid back soon. And every time I contact them they ask me the same questions over and over again (what is your address, what is your bank account number, what is the name of your bank). I have supplied them with all the information they asked many times.

This leads me to believe that you are somehow essentially starting the process over, again and again, with different people - rather than working with someone who has already contacted you.

At this point (and in general) I think the best thing to do is to reply directly to an email from AdWords support on this subject which has recently been sent to you: when you do this, it will reach the same person who sent it.

Then when they reply, you would reply directly to that email and so forth - thereby allowing you to work with the same person through to resolution.

I can't explain the experience you have had, and I am certainly sorry that it has dragged on for so long.

AWA

<edit> fixed typo </edit>

[edited by: AdWordsAdvisor at 11:05 pm (utc) on Nov. 26, 2007]

7:00 pm on Dec 11, 2007 (gmt 0)

New User

10+ Year Member

joined:Nov 22, 2007
posts:5
votes: 0


Thanks for your replies. We're about 3 weeks on and I still do not have my money. Believe it or not but the Dutch Adwords team is now (pretending to be?) busy for 9 months to pay me back te money that belongs to me.

AdwordsAdvisor, I indeed reply to every mail the Adwords team sends me, even if I have nothing else to say than just begging them to pay me back my money.

I can not judge if I am repeating the same process over and over again with different people. Because sometimes the Adwords team doesn't sign their messages with a proper name. I do know that 4 e-mails (out of XX) from the Adwords team that I received for the past few months were signed with the same (dutch) name. Many messages have about the same content and read like "I can assure you we are doing everything we can to pay you back your money."

Although I don't go broke because of this, this is a fundamental issue. Google has my money and they have promised me to pay me back numerous times. But in the meanwhile they don't explain to me what they are doing, they ignore most of my questions, they send me the same canned answers over and over again, they ask me the same questions over and over again and they don't pay me back my money. And because of their extremeley poor way of communicating, I don't even have a start of a clue about what is causing this problem.

Never before in my life have I been treated in such an insulting an incompetent manner as by the Dutch Google Adwords team.

Therefore I repeat my question. Is there anyone out there who has the same problem: The Google Adwords team not paying back the money that belongs to you. If there are more 'victims' of the Google Adwords team we could join and start some legal thing against them.

[edited by: DutchChris at 7:05 pm (utc) on Dec. 11, 2007]

 

Join The Conversation

Moderators and Top Contributors

Hot Threads This Week

Featured Threads

Free SEO Tools

Hire Expert Members