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Redirected to Campaign screen after creating new ad variation

bug?

     
9:33 pm on Nov 18, 2007 (gmt 0)

5+ Year Member



Is anyone else seeing this behavior in the AdWords web interface? After I create a new ad variation, I get redirected to the Campaign Management page rather than to the Ad Group details. This seems to have started happening just today.
10:20 pm on Nov 18, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Lately, I had similar problem with adding new keywords. It would take me to campaign level view and state that “last changes have not been processed” or whatever is the default message with pink background.
12:57 am on Nov 20, 2007 (gmt 0)

5+ Year Member



Yeah, I get that "Your last changes were not processed" message once in a blue moon too... But this is different. Every time after I create a new ad variation, I get redirected to the Campaign overview page. The system accepts the new ad, but I have to go back to the ad group to see it and pause the old ad.
1:05 am on Nov 20, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Is it in one specific account or any? I assume you maintain more than one...
1:07 am on Nov 20, 2007 (gmt 0)

5+ Year Member



Is anyone else seeing this behavior in the AdWords web interface? After I create a new ad variation, I get redirected to the Campaign Management page rather than to the Ad Group details. This seems to have started happening just today.
Yes, I'm seeing the same thing since today.
7:38 pm on Nov 20, 2007 (gmt 0)

5+ Year Member



Is it in one specific account or any? I assume you maintain more than one...

I manage only one account (my own). But it looks like I'm not the only one with the issue, so I'll fire off an email to Google about it when I get a chance.

[edited by: Rehan at 7:44 pm (utc) on Nov. 20, 2007]

10:04 pm on Nov 20, 2007 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



Just happened over here... Kicked out to a campaign level...
10:10 pm on Nov 20, 2007 (gmt 0)

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same here
3:42 am on Nov 21, 2007 (gmt 0)

10+ Year Member



here too
10:06 am on Nov 22, 2007 (gmt 0)

10+ Year Member



Get used to it - this type of minor bug tends to take a month+ to get fixed.

(I think it is deliberate - it makes the AdWords team appear so overworked that we might refrain from contacting them with our problems - ie letting a little bug run saves them millions in support costs)

1:57 pm on Nov 22, 2007 (gmt 0)

10+ Year Member



Great that You noticed that too...

I was so pissed I emailed Google and they said to use Adwords Editor and now it's the normal behavior for all accounts...

I tihnk they're trying to complicate things for people to decrease server loads maybe, so everyone started using AE...

Maybe they'll change things if more people started complaining...

3:27 pm on Nov 22, 2007 (gmt 0)

10+ Year Member



damlag - could you post a copy of that email?

I'm shocked that Google could make such a change without realising how it negatively impacts on their power users.

Hubris?

9:54 pm on Nov 22, 2007 (gmt 0)



Hey Guys,

I have spoken to a reliable rep at AdWords, and they are familiar with this issue. I was told "they were already aware of the issue before I reported it to them."

He mentioned that this is NOT normal behaviour for AdWords. Normal behaviour is for the user to return to the individual AdGroup previously being worked on, NOT return to the list view of AdGroups in a specific campaign.

This is indeed a very frustrating bug, as it kills time finding the AdGroup that was being worked on. Especially everytime a new creative is written...ahhhh!

This has been reported to the tech guys at Google, and again, this is not normal behaviour, this is a "bug"

In the meantime, using AdWords Editor is a quick fix. I personally like to create ads, add keywords etc. in AdWords, but Editor will have to do for now.

[edited by: AdWords_Player at 9:55 pm (utc) on Nov. 22, 2007]

10:29 pm on Nov 22, 2007 (gmt 0)

10+ Year Member



That's a great news... hopefully they'll fix it soon...

I just don't like seing ads in Editor.. not comfortable.. dunno... I love to see and edit them online, so for now this is pain...

We'll see

11:26 pm on Nov 22, 2007 (gmt 0)

5+ Year Member



Hopefully it is a bug rather than a "feature", and they'll fix it soon.

This is indeed a very frustrating bug, as it kills time finding the AdGroup that was being worked on. Especially everytime a new creative is written...ahhhh!

Just hit the back button a couple times after you create the new ad and you'll be back to where you were without having to hunt for the ad group.
11:31 pm on Nov 22, 2007 (gmt 0)



Agreed,

Very much might be a "feature" in testing. I should not use the word "bug" so lightly. After speaking with the rep, he did mention it is not normal behavior, for now I will refer to it as a "feature"

As far as clicking back a few times....

"Just hit the back button a couple times after you create the new ad and you'll be back to where you were without having to hunt for the ad group."

This is not the case in AdWords. If you click back to the Ad Creation Page, it will not save the ad you just wrote in to your adgroup. You would have to click back into the actual AdGroup in order to have the ad saved. Then repeat :)

An easy way to find the AdGroup you just worked on is to sort your AdGroups on a list level alphabeticaly.

I wrote 256 Ads today, I used Editor, I hate to say, but it is becoming my friend more and more. Once this issue is resolved I will go back to the sweet way of creating ads directly in my accounts.

[edited by: AdWords_Player at 11:40 pm (utc) on Nov. 22, 2007]

11:47 pm on Nov 22, 2007 (gmt 0)

5+ Year Member



This is not the case in AdWords. If you click back to the Ad Creation Page, it will not save the ad you just wrote in to your adgroup.
That is not correct. The ad will be saved. But you must refresh the page after clicking back-button two times. Otherwise you will see the cached version of that page.

I can't imagine this is a "feature".

[edited by: Dlocks at 11:50 pm (utc) on Nov. 22, 2007]

12:10 am on Nov 23, 2007 (gmt 0)

5+ Year Member



But you must refresh the page after clicking back-button two times. Otherwise you will see the cached version of that page.

I think in Internet Explorer the refresh is necessary, but Firefox will automatically reload the ad group page when you go back to it.
12:30 am on Nov 23, 2007 (gmt 0)



Ok, makes sense, I am using IE ;) I found what you said in FireFox.

All in all, big pain in the ass huh, lol. I would hardly call it a feature too!

Thanks guys,

7:45 pm on Nov 30, 2007 (gmt 0)

5+ Year Member



Looks like this is now fixed.

Thanks, Google.
(But don't introduce those bugs in the first place! :-p )

 

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