Welcome to WebmasterWorld Guest from 54.158.237.30

Forum Moderators: buckworks & eWhisper & skibum

Message Too Old, No Replies

AdWords Editor problems

Permanently retrieving changes

     
9:35 am on Aug 14, 2007 (gmt 0)

Junior Member

10+ Year Member

joined:Feb 15, 2004
posts:61
votes: 0


Hi all,

My AdWords Editor isn't working this morning. When I try to Get Recent Changes, the "download in progress" dialog pops up, but it sticks at "retrieving changes". Apparently forever.

I've tried different accounts, but the same thing happens.

Hopefully this is at the server side, and won't last long.

Anyone else seeing this?

2:04 pm on Aug 14, 2007 (gmt 0)

Junior Member

10+ Year Member

joined:June 14, 2003
posts:110
votes: 0


I am having trouble download my account as well this morning. Its either getting stuck at the start or after about 10% of the way through.
3:39 pm on Aug 14, 2007 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member netmeg is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Mar 30, 2005
posts:12884
votes: 191


You know what, I wonder if it has to do with the new access levels they've just instituted. When I logged into my account today, I saw this notice:

New! You can now assign three new access levels -- administrative, standard, and reports -- to other users in the account.
This new feature increases security by allowing only administrative access users to grant, modify, or remove account access of other users. Also, this feature maintains privacy by ensuring recipients get email communications appropriate to the user's access level.
If you are the primary administrator of this account, please take time now to set up access levels for all users in this account, as all users will have administrative access by default.
4:58 pm on Aug 14, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:July 9, 2003
posts:4799
votes: 0


Hmmmm.

Let me ask around about this. More when I know more.

AWA

6:13 pm on Aug 14, 2007 (gmt 0)

Junior Member

10+ Year Member

joined:June 14, 2003
posts:110
votes: 0


I got Error Number 87, while trying to do this earlier. Whatever that means.
9:39 pm on Aug 14, 2007 (gmt 0)

New User

5+ Year Member

joined:Aug 5, 2007
posts:14
votes: 0


Yes, i also had problems to get into my account today on AW Editor.
11:55 pm on Aug 14, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:July 9, 2003
posts:4799
votes: 0


Back with a brief update - the issue at work here has been pinpointed and looks to be on track to be fully resolved shortly.

I'd guess that most folks who were seeing this will now be good to go - while those who are still having an issue will find things resolved soon. I hesitate to name an exact time, though, as I do so hate to be wrong - especially in public. ;)

To those who were prevented from using AE today, my apology.

AWA

1:16 pm on Aug 15, 2007 (gmt 0)

Junior Member

10+ Year Member

joined:Feb 15, 2004
posts:61
votes: 0


Thanks AWA!

Mine seemed better yesterday, but is now very slow again.

Fingers crossed it will be fixed soon.

Thanks for looking into it.

12:29 am on Aug 18, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Dec 28, 2004
posts:1081
votes: 0


Slightly off-topic, but I'm seeing 'Error #5' - "Adwords Editor tried to modify an item that no longer exists in the account."

I'm simply trying to download the latest version of the account. I'm not sure what AE is trying to modify, or how to resolve this error?

4:34 am on Aug 24, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member adwordsadvisor is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:July 9, 2003
posts:4799
votes: 0


Slightly off-topic, but I'm seeing 'Error #5' - "Adwords Editor tried to modify an item that no longer exists in the account."

I'm simply trying to download the latest version of the account. I'm not sure what AE is trying to modify, or how to resolve this error?

poster-boy - my apology. I completely missed this post until just now. Is this now working as expected, or are you still seeing the error you mentioned?

AWA

4:47 pm on Feb 14, 2008 (gmt 0)

New User

5+ Year Member

joined:Feb 13, 2008
posts: 1
votes: 0


I too have just tried to download the latest version of my account and recieved the Error #5 "adwords editor tried to modify an item that no longer exists in the account" . However I have just moved this account over to my MCC and have started to wonder whether or not this has had an affect