Welcome to WebmasterWorld Guest from 107.20.75.63

Forum Moderators: buckworks & eWhisper & skibum

Message Too Old, No Replies

AdWords Account Canceled Bug?

no email or reason

     
7:22 am on Jul 14, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member powdork is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Sept 13, 2002
posts:3346
votes: 0


I logged into my account today to find the red box notifying me that the account was canceled, couldn't be reactivated, and to contact them if I have questions about the account. Also, I can't make any edits 'while' it is canceled. That infers there could be an end to the cancellation.
It is a small account, between $100 and $300/mo. To my knowledge, I've done nothing wrong. I've had payments rejected before, but the account is current, has been for some time, and hadn't been altered for several months. During those months, the only active campaign was for one hotel property. The landing page has 2 adsense blocks, some affiliate links, unique editorial content, unique images and links to the other unique property pages.
It's not terribly important, it is a tiny % of traffic to the site. Adwords wasn't something I had found to be particularly profitable in my situation, and there are other alternatives. But is perplexing, and somewhat insulting.
Any ideas?
5:41 pm on July 14, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Jan 5, 2006
posts:2094
votes: 2


Yes, we saw the same thing yesterday and emailed google about it. We have yet to get a response back. Same boat, smaller account and always paid up.
8:11 pm on July 15, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Jan 5, 2006
posts:2094
votes: 2


Still have no response from google. That particular website was hacked that day and I am wondering if that had something to do with it.
1:32 am on July 16, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member powdork is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Sept 13, 2002
posts:3346
votes: 0


I too have not heard back, but I wouldn't expect to over the weekend.
2:18 pm on July 16, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Jan 5, 2006
posts:2094
votes: 2


I did get a response this morning that they are going to forward it to their technical group to be looked at. It is an eccomerce site that uses google check out and google referalls from time to time for check out.
3:32 pm on July 16, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member powdork is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Sept 13, 2002
posts:3346
votes: 0


Just got a canned email from a real person.
They have escalated the issue to their technical team and will contact me once they have found a resolution?.
Why does it seem like they are answering a different email?
5:20 pm on July 16, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Jan 5, 2006
posts:2094
votes: 2


We got the same email, not to sure what is going on
11:11 am on July 17, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Jan 5, 2006
posts:2094
votes: 2


My account is fixed, I did get a response that there is a known technical bug. If you run into the same situation contact google and they will look into the account and get you running again.
1:56 am on July 18, 2007 (gmt 0)

Junior Member

10+ Year Member

joined:May 17, 2004
posts:108
votes: 0


This happened to one of my clients as well -- I didn't get any response via email but finally seem to be getting it sorted out in chat. Was pretty surprised to get the cancellation without any notification to me or my clients.
7:22 am on July 18, 2007 (gmt 0)

Senior Member

WebmasterWorld Senior Member powdork is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Sept 13, 2002
posts:3346
votes: 0


My account is live again. i never received any notice of what happened or even that it happened. Just logged in and the red box was gone.