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I didn't know my campaign was running!

Oops!

         

Richie0x

3:36 pm on Apr 23, 2007 (gmt 0)

10+ Year Member



A couple of weeks ago I received an email with an AdWords coupon code. I logged into my AdWords account (which I have not used to two years) and entered the coupon. However, it didn't work, because it turns out I'd used the code before.

Unfortunately at some point in this process I turned my old campaign back on without realising (I was just looking at it! I didn't want to turn it back on!) and now they've sent me an email asking for £50 (USD $100) because my credit card on file has expired.

I cannot afford to pay this and the campaign hasn't made enough of a difference to my AdSense earnings to make it worthwhile!

What options do I have? If I email them and explain that I turned the campaign on my accident and it wasn't intentional, do you think they will let it go without paying them? I'm really worried about this, I can't afford to pay that sort of money at the moment.

[edited by: Richie0x at 3:40 pm (utc) on April 23, 2007]

Philosopher

3:39 pm on Apr 23, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Most likely they will want you to pay it. You always have the option of not paying it, but that will most likely result in you being banned from Adwords for life (it's happened to others).

Errors on their end can usually be taken care of, but I don't think they will be willing to eat the money when it wasn't their fault.

Richie0x

3:40 pm on Apr 23, 2007 (gmt 0)

10+ Year Member



I'm afraid to say I don't mind being banned from AdWords.

However, will they realise I also have an AdSense account and ban me from that too, even though the terms and conditions of the AdSense account say nothing about other accounts in their network?

[edited by: Richie0x at 3:41 pm (utc) on April 23, 2007]

toddb

3:45 pm on Apr 23, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Richie call them or email them and pay part now and more later or something. I know $100 seems like a lot right now but it is not worth goofing up the other partsof your life for.

Richie0x

3:58 pm on Apr 23, 2007 (gmt 0)

10+ Year Member



I have emailed them with the details but there's no way I can pay the money back. AdSense is my main source of income and it hasn't made enough money back from the [accidental] AdWords campaign. I have a strict budget (being in quite a lot of debt already) that doesn't allow for this to be paid.

poster_boy

4:25 pm on Apr 23, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have a strict budget (being in quite a lot of debt already) that doesn't allow for this to be paid.

If you were to rank the importance of your debtees, I would think that an entity that provides you with an opportunity to make money would rank as the highest on your priority list.

Richie0x

4:30 pm on Apr 23, 2007 (gmt 0)

10+ Year Member



The return I've had from the AdSense revenue is *lower* than the amount of money I'm supposed to have spent on the AdWords campaign, so I haven't made a profit.

LifeinAsia

4:42 pm on Apr 23, 2007 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



The return I've had from the AdSense revenue is *lower* than the amount of money I'm supposed to have spent on the AdWords campaign, so I haven't made a profit.

So if you go to Las Vegas, get a $100 cash advance on your Visa card, then lose it all on slot machines, are you going to tell Visa you refuse to pay it because you didn't make a profit?

This issue is that you bought traffic from Google. What you did with the traffic once you got it (converting it to AdSense revenue or not) is not Google's concern. By doing arbitrage, YOU are taking the risk, not Google.

In both cases (Google & the casino example), if you made a profit, would you have shared it with Google or Visa? Of course not. So why on Earth do you think they should cover your loss?

Richie0x

11:43 am on Apr 24, 2007 (gmt 0)

10+ Year Member



They have offered to deduct the difference from the bill. So I will only have to pay back the money I have earned back through AdSense as a result of the unintended campaign.

Philosopher

7:11 pm on Apr 24, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Wow...that's very unexpected and VERY nice of them.