Google AdWords Support "Unavailable"

[Seattle_SEM]

They must be spending too much time celebrating the IPO, and not enough answering inquiries from folks like me spending $50,000/month.

I'm going to bring this thread right to the top every time I encounter this.

8/26/04 - Closed at 2:30 PDT

[AdWordsAdvisor]

Seattle_SEM, I'll bring the thread to the top of the page again myself, in order to briefly comment.

Firstly, I apologize for the frustration of calling with an important question, and finding phone support unavailable.

Believe me, I understand the frustration. I am now in my seventh day of trying to reach the right person on the support team at another company regarding a matter that, to me, is both critical and time sensitive.

I've even lost a little sleep over it. So, yes, I understand.

Our phone team will now and again be unavailable, most often for maintenance/updates to the multiple systems running under the hood. However, when this happens, we are not gone for long.

And, when it happens, there are special teams assigned to reply to the voicemails that have been left, very quickly. This is done as a priority.

So I can say with some assurance that, if you left a message which included your account ID and phone number when you called, you will have been called back by the end of the day.

BTW, yesterday I forwarded your post to the phone team manager, so that they'll be reminded of the importance of consistent support: your comments have been heard at the top.

And, again, my apologies on behalf of AdWords

AWA

[Mister Bogdan]

Seattle_SEM I see that you have budget of 50 000$ on Google... I want to ask you how you pays your bills.. Credit Card or some other way?

Is your credit limit 500$?

Thanks

[sacX]

I am interested in alternative payment methods also.

I am from outside the US, but prefer to keep all my costs in USD as it is much tidier. This however makes paying by credit card very inconvenient as I do not have a USD credit card and I have to convert USD to my local currency then back to USD to pay google :(. I spend perhaps $15,000 a month on adwords, so it all adds up.

[sacX]

Now I am looking at the support page, it appears you can get a "prepay" account.

[irish_john]

Also, google interface is more difficult to use. Little usability things, that they use to do, but don't any more, make it harder to use. It now takes me alot longer to use google interface.

e.g.

1. If an ad is disapproved, there would be a message saying ad disapproved under it on the adgroup level screen. This is now gone.

2. When you are creating a bunch of related ads, they would keep the text of the last ad you created, and use that to fill it in as a starting point in a new ad. Now they take the text from the first ad you created in a campaign. I think the way they had it first makes a lot more sense.