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Fortunately this is not damaging to this particular account, however how does it look to our other clients who pay us for comprehensive Adwords optimisation services if Google then contact them with offers of free optimisation services?
This could be very damaging to cottage industry businesses like ours.
I have contacted Google and they have apoligised, claiming it was an error, but other Pro's beware! It may not be an isolated case!
Luckily my client didn't trust the email and contacted us.
The reality is that as your accounts grow, Google will start to talk directly with your clients. They'll want to push site targeting, analytics, maps and whatever else that might be beyond your remit or just don't make sense to the client. There's nothing you can do to stop them. The key is to form a partnership with Google, educate them about your clients business and work together to grow spend.
Don't resist it. In my experience, most Google sales reps have little understanding of how clients' businesses really work, what their needs are and how they make money. Usually the Google reps just wants the client to switch on the content network, or has to meet them to help earn their bonus. If you don't educate Google, they'll crash the party.
[edited by: eWhisper at 11:48 am (utc) on Mar. 22, 2007]
[edit reason] Please don't name people. See TOS. [/edit]
You would look like a hero in your clients eyes when you went back in and fixed all the crap they put in there... :)
I've found Google's maximisers to be a very useful resource, *if* you manage them in the right way. Brief them properly, discuss with them what you and the client are trying to achieve and it will be beneficial.
What I don't share with them is numerical data - CPAs, conversion rates etc. As Google determines the price of the traffic, we don't want them to know what it's really worth!