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Advice from google

Do they answer querys on quality score?

     
1:26 pm on Dec 7, 2006 (gmt 0)

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Just wondering if you ask Google for specific advice on quality score with regards to your specific landing page if they will actually give it to you.
1:37 pm on Dec 7, 2006 (gmt 0)

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Depends on what your rep knows, how big your account is, what your rep wants to tell you.
I guess you should just try!
2:54 pm on Dec 7, 2006 (gmt 0)

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"specific advice on quality score "

You have to be very very .. ( Very) lucky.

Normally they just give a link to the webmaster guidelines.

3:05 pm on Dec 7, 2006 (gmt 0)

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they help us a lot. they help setting up and optimizing accounts. so that also helps for the qs, obviously. they want to earn money, we want traffic. we have a set max bid, so the only thing to get more traffic is improving the qs, so that's what they help with... and asking for advice isn't that hard, but i guess you might be a bit lucky
3:11 pm on Dec 7, 2006 (gmt 0)

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Be very very specific in your questions and you will get better answers from google reps. I think it's like they have to give a general answer if they're asked a general question. But if you say, "here's my page, here's what I've done, what do i need to do to..." you'll get a better response.
4:10 pm on Dec 7, 2006 (gmt 0)

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I think alot of it has to do with your rep. I have numerous times said to them okay my page is low quality I want to be compliant with what needs to be done, but I am not sure exactly how. So basically I was asking her to kind of let me know what needs to be done and I will do it, I am not trying to do anything sneaky or low quality on purpose. I just would get general answers that did not really help such as think about the user experience, or a link to the adwords guidelines. So my rep was not so helpful and i kind of bashed my head against the wall for hours going in a circular argument with her.

Me: Okay my page is low quality how can I make it better
G: Use the Guideline at www.xyz.com and think about user experience
Me: Okay I have read those and made the changes I could think of but I am still now getting my ads to show
G: That's because your site is low quality.
Me: Okay how can I fix that.
G:Use the Guideline at www.xyz.com and think about user experience
Me: I used them and implemented everything I could think of from those readings and its still not working.
G: You have to make your site better quality.
Me: Okay please tell me what I am missing.
G: Use the Guideline at www.xyz.com and think about user experience

Pretty much had a circular conversation for an hour like this and got absolutely nothing out of it. Hopefully other reps are more helpful.

5:31 pm on Dec 7, 2006 (gmt 0)

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Just wondering if you ask Google for specific advice on quality score with regards to your specific landing page if they will actually give it to you.

Based on my experience, no. I don't even think the reps. know the elements of the QS. I think they have been fed the same generalized PR-friendly info as advertisers.

Our rep. did her best to help. After looking closely at our site, and at a loss for suggestions, she escalated us to "the engineers" for a review. We didn't get anything out of it, but I felt it was a genuine attempt on her part.

Can you imagine being told your job is to keep your accounts happy and spending, then to have the keys to making it happen hidden back with "the engineers"? You'd be simply set-up to fail. It would be hell on earth.

Anyway, give it a shot. Maybe you'll get a manual review, and maybe you'll be one of the lucky ones to get your QS rolled-back.

6:02 pm on Dec 7, 2006 (gmt 0)

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If you absolutely can't get anything out of Google, then go find one or more set of objective eyeballs to take a look at your site (don't pick your friends, or preferably anyone in the same business - remember, you want OBJECTIVE) and ask them what they think. You're not supposed to solicit reviews on WebmasterWorld as I understand it, but there are other places out there where you can. And then try to listen carefully to the reviews, and resist the temptation to just dismiss them if something unfavorable comes up.

That's what I would do (and have done) with any issue with one of my sites that I can't see for myself, be it AdWords, AdSense, duplicate content, faulty css or anything else.

 

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