Have we to meet account requirement and pass examination concurrently?

AWA, kindly help.

[niravs]

Note: AWA, I have read a lot about you here. I'm sure you would be able to solve this for me. Please.

Allow me to explain in brief about my scenario. According to Google mentioned at
[adwords.google.com...]
one needs to "Build and maintain at least US$1,000 (or your local currency equivalent) total spend for your or your team's My Client Center account during the 90-day period." and "Pass the Google Advertising Professional Exam. We suggest that you take the exam after you meet the above requirements. However, you can take the exam at any time." -

I started and maintained a client's account in My Client Center for more than US$1000 during a 90-day period. After that, I started learning and reading more to appear for the examinations. When I thought, I was ready to appear for the examinations, I logged in my Pro Center and to my horror, I found that the system told me that I haven't even met my account requirements. I started communicating with Google Adwords Support and talking to Adwords Specialists. It was difficult to make them understand this problem properly and they always mailed back with standard answers. Later, I took this issue with some senior specialists out there and I was asked to call them. I did that and spoke to one of them - she said that it seemed that I was correct and they would rectify the status of the account requirements but she will need to talk to someone in the technical department. A day after, I got a mail saying that one needs to maintain the account during the last 90-day period - I pointed them to the page where Google mentions during the 90-day period and not during last 90-day period - I asked her if that means that if I need to appear for the examination on the 91st day or else how could we completed. She replied saying that both the requirements have to be completed together - how is this possible? When Google on the above given page suggest that you take the exam after you meet the account requirements, here she was suggesting otherwise. This is very unethical on part of Google and really frustrating. The same company coming up with two different answers for the same problem.

I want to know if someone else has faced the same problem and if so, how was it solved? I have asked them to take this up seriously since this means so many of them would maintain the account for 90-days for more than US$1000 and then study for examinations for a few days and appear later only to find out that the account requirements are still not met since they did not appear immediately on the 91st day - absolutely frustrating.

I'll appreciate if some specialist who understands this well can answer this or if anyone who can help me to solve this issue. Any help is appreciated.

Thanks
Nirav

[netmeg]

The account you were maintaining for a client - was it under your own name or email address? Are you still maintaining it? That may be where your problem is.

If you're still maintaining it, and it doesn't have your own email address on it, you might be able to have an MCC account created, and have the account linked in, so that it will be associated with your own efforts.

[niravs]

The account was for a client and I had my name and email address on it. I have My Client Center account created only after I created my account for this client and it's associated. If it would not have, Google would have been quick to point that out to me.

I've been talking to Google Rep's and they seem to have partially agreed to their error saying that's not mentioned on the requirements page. I just hope that they credit me rightly and not make me suffer for their errors.

Thanks for your reply.

[AdWordsAdvisor]

Niravs, I've responded to your questions in a bit more detail in another forum on which you mentioned your situation.

However, here is the short story: It would be best to contact the Google Advertising Professionals support team using the method suggested below, and fill them in on the particulars of your situation. I've alerted them to watch for your email.

For questions relating to the Google Advertising Professionals program, please use the 'contact us' link at the bottom of this page:

Google Advertising Professionals Support
[adwords.google.com...]

Once there, you'll see a drop down menu with four options - one of which is for questions relating to 'Qualification'.

---------------------------------------------------------
As an aside, please note for future reference that the charter of this forum asks that folks not direct threads directly to a Google employee, thus:
...Please, no posts to attract the attention of Google employees. If you have something you need to say to them, please contact them through their channels...

AWA

<edit> fixed URL </edit>

[edited by: AdWordsAdvisor at 10:39 pm (utc) on Nov. 8, 2006]

[niravs]

Thank you for your response, AWA.

I saw your response and have acted accordingly on your suggestion. I've written to the Google Advertising Professionals support team and am awaiting their response. I trust all will be fine.

I'm sorry for directing the question to you - but I saw more ppl doing that and thought that will work. I will not do that again.

Thank you once again for your help.

Regards
Nirav