Welcome to WebmasterWorld Guest from 126.96.36.199
I noticed this morning that we had received no clicks or impressions for any of our keywords but none of the ads had been dissaproved or suspended. I called Google who said that my account was 'under review' but could not tell me why. They've escalated to a specialist and have said they'll get back to me (maybe after the weekend). We are a ppc affiliate and spend around £7000 a month with Google - the majority of our ads go to 'proper' sites with a few bridge pages and some direct send. I have called back twice as this is costing us a lot of lost revenue but all they can tell me is that 'this sometimes happens' with relatively new accounts that they need to be manually checked (the account is about 6 months old). As far as I'm aware we've not done anything that is againsy Googles terms and conditions and surely they can reveiw our ads without inactivating every single ad and keyword.
Any help or advice much appreciated.
1) You can click the back arrow and get to the original Search Results.
2) Your ad Display URL reflects the same domain as the ultimate landing page.
If you do have these problems, AdWords staff will let you know by email. And these problems would never pause and slowdown an entire account.
So today I unpaused a campaign that I haven't marketed for a few months. Same thing...it all appears to be running but no impressions. I used the tool as they suggested and it says that I have no ads that match the query. That's wrong because I do have the KWs running.
Confusing for sure...I know the posts above just said that this happens sometimes, but I've never had this happen before and I've been using adwords from the month they started.
I'm wondering if this is a glitch or has something to do with the new rules. I anxiously await the customer service reply.
This is all relevant to a thread I posted a while back - that never took off, no one answered! - the thrust of which was so:
Whats the latest on reviewing? The possibilities:
1) Allow a new campaign to run immediately - reviewing follows.
2) New campaign is not allowed to run until reviewed.
3) Modified campaign is allowed to run as was - reviewing follows.
4) If one modifies a campaign it is stopped until a review can take place.
I have seen all these with Adwords in the past, at different times - just wondering how it is running at present.