Setting up multiple clients

What are the best practices?

[mblair]

I have a small web development company and have recently begun managing AdWords campaigns for my existing clients. As I am somewhat new to this I am trying to make sure that I am laying a decent foundation and avoiding any possible pitfalls.

Here's what we are doing:
- Establishing a separate account for each client using an email address like [e-mail].
- Determining a daily budget with them and using their credit card information for the billing information.
- Providing reports to them.

I worked out this procedure several months back over the phone with Google and after reviewing some of the posts here.

Before I ramp up our service further I wanted to see if we are on the right track -- the thing I find most annoying is that a different email address needs to be setup for each client. If we use the client's own address then we don't get the alert messages from Google. Is there any better way of handling this than I'm using? It sure would be nice if they kept the account username and the contact email address separate.

Thanks and please let me know if I have stepped over anything in the TOS here -- after lots of lurking this is my first post here and it may take a bit before it gets ingrained in me. :-)

[vibgyor79]

I just ask our clients to forward ANY messages from Google. Works out great.

[Robsp]

You may also consider having an e-mail address of your own at the customers mail system and use that as contact address. Most of my customers provide us with such e-mail address.

[anallawalla]

I ask the client to give me an address at their domain and also to set up an alias that includes me and the relevant client staff, e.g. [e-mail].

I like eWhisper's suggestion about asking for two email contact points in AdWords. I often send a support question and the reply goes to an alias that covers three continents and about 15 people.