Anyone have a similar experience?
Also, something else to check is that your address you submitted with Adwords matches your card's address. Even a small typo can cause a card to be declined, because it is a verification step many processors use.
I am not getting a "CARD DECLINED" when trying to submit it either, it just loads the page again.
But it says I need to update my billing information on the campaign management page.
Now if support at AdWords would just get back to me, but it looks like they do it in their own sweet time.
I am not getting a "CARD DECLINED" when trying to submit it either, it just loads the page again.
This sound like you may have left out a piece of information. Be sure to check the re-loaded page to see if it gives you a message of any sort.
Also, be sure you've filled in the 'Primary Business Type' field - i.e. selected one of the two options, then choose from the drop down menu in that option.
Credit on the cards is good.
Most often, money available is not the issue.
It is wise to call the bank and describe the way the card will be billed - by an automated system from an Online source. Ask if there are any provisions on how the card may be used, how often it may be billed from a single source, etc. There are several reasons why cards are declined - I detailed them in post here at one time, but I can't find it now. I'll write it up again later in the day - but am a bit pushed for time at this moment.
More later.
AWA
I've listed the most common reasons for Credit Card declines (apart from insufficient funds) below. Most often when people call their bank, they only ask about the funds available - but there are other factors to ask about as well.
Factors concerning the entering of information in one's AdWords account:
* The advertiser has not filled in the form correctly, and there is missing information
* The 'Primary Business Type' option has not been selected (Select one of the two options, then choose from the drop down menu in that option.)
* Credit card number has been entered incorrectly
* Expiration date has been entered incorrectly
* Expiration date has passed, and new date has not been entered
* Expiration date passed, but new card has not been activated by first calling the bank (This is very common, and worth checking into.)
* System prefers double digit upper case abbreviations for State or province. (Example: instead of California, use CA)
Factors to consider when calling the bank. Be sure to ask about 'flags' on account activity placed there by the bank, or by the cardholder. Some possible 'flags' include:
* Card may not be used with automated Online billing system
* Card may not receive more than 'x' number of charges from same merchant in a certain time period
* Card may not have more than 'x' number of charges made to it, overall, in certain time period
* Card has cap for maximum amount of a single charge
* Card has a cap for maximum amount charged in a given day
I hope that this helps, and that your account will be running very soon indeed. And, sorry for the wait.
AWA
One phone call to Google later, my account was up-and-running again, and my card was charged successfully.
Might be worth a phone call to Adwords support?
Yesterday, I signed a new Ad account, and filled my credit card infomation, my card was charged $5 by Google, but Ads in this account haven't run. I tried lots of ways to resolve this, but failed. Then 8 hours later I registered another Ad account(in order to run my Ad), my billing infomation can not be processed by Google. After submitting the form, the billing page is always reloaded and no error message informed.
I am sure, my credt card is working fine. I wrote 2 emails to Google.
BTW: The bankside tell me there isn't charge limit at present with my card.
They can almost always find out the problem pretty quickly as they have direct access to the account and can ask you questions at the same time.
It is your money, and they are providing a service, use the resources available and call them. You might be suprised how quickly they can fix it.
I tried another credit card, and the billing information was updated. The old one can't pass the verication of Google yet.
Then I talked to bankside again, they told me my old credit card is working fine. Maybe something wrong with my card on Google.
Has my credit card been banned by Google?
Terrible thing! Several email has been sent, I am waiting for Google's reply.
Where are you located, in Europe? European card?
I've tried both my US company credit cards and my personal ones, both US and EU based.
I use this card signed 10 Ad accounts on Google. Now all Ads are disappered, and all billing info can not be updated in all Ad accounts.
I contact with the bankside 3 times. They confirm my card is fine. And they only find tow records that request to charge my card from Google for $5 yesterday. One record is success and another one is failure.
I tried to pay another $5 to Google for openning a new Ad account today, but the bankside did not find the related record(success or decline). It means Google did not accept my card before verifing my card throught BANK.
I am crazy now.....
Hundreds of Ads are disappeared..............
Who can help me.
.......G O O G L E.........
The ideal way to email is to use the 'Contact Us' link which appears on every page your account.
You may also write to adwords-support@google.com, although this is slightly less ideal. Any other email address will make the turnaround time much longer.
I recall at least one person suggesting that you call as well. This is an option well worth considering.
In any case, I'm sorry this has taken so long!
AWA
I wrote about 10 emails in last 3 days to Google in 5 different Ad accounts through "Contact US" form, but still no reply. In these days I contacted with bankside 4 times, they checked my card status and told me the credit card is very fine.
I tried another credit card once again, but failed again.......
I'm sorry to say that I can't begin to predict what is going on in your case, especially in light of the number of accounts involved. For certain, a case for the support team.
I trust that they'll get back to you soon.
AWA
I have called Google 2 times today. One person recorded my phone number, he said he would ask someone to contact with me. Now it is 1:40am in China. I decide to wait for your response the whole night.
A detailed email has been sent to Adwords Support Team to explain what happened. It is a long email, and it was sent about 3 hours ago.
All the best, Andy.
( NOTE I REMOVED ALL MY INFO )
------------------START-------------------------------
Hello,
Thank you for your email.
Please feel free to email us at adwords-support@google.com if you have
additional questions or concerns.
We look forward to providing you with the most effective advertising
available.
Sincerely,
Kerry
The Google AdWords Team
Original Message Follows:
------------------------
From: ******
Subject: Can not get credit card to work.
Date: Tue, 24 Feb 2004 03:41:46 -0800
User ID: *****
Category: cc
--------------------------
I am trying to submit my credit card.
VISA
**************** with expiry **/
But it will not go through.
It has money in the account though.
Please contact me as soon as possible
on how to fix this.
----------------------END---------------------------
Now, is it JUST me, or does he not give a reply at ALL? Amazing.
Looks like a case where someone wrote your response in one tool, and failed to paste it into the formatted email before sending.
My apologies on behalf of the team here.
Marbella, I'm running late for a meeting - but I'll be back in an hour or so, and see if we can't figure out a better 'next step'.
AWA
Umm, anyone have a phone # for customer support at AdWords? Because I have been looking around the entire site, and can just NOT find it.
My problem has been resolved after calling Google!
It's great!
Thanks for your guys hard work on it.
I worked the whole night! Now I must have a good sleep.
It is 4:15 am in China.
Good luck marbella! I have sticked the phone number to you!
