Adsense and Adwords accounts connected?

Google won't respond

[kellyandsummer]

We've had our adsense account for over a year, and all of the sudden its gone. 3 days and no answer from Google on what happened. We just sold a website and gave the buyer our Adwords account, with Google's approval. But since we gave it to him, our adsense account has disappeared. Are they connected? Neither I nor the buyer know what happened. And Google hasn't responded.

If they are connected, is there anything I can tell the buyer so he can somehow release the adsense account?

[incrediBILL]

Wow, that's wild, this is a new one.

It's been so long since I signed up for AdWords and AdSense but I was pretty sure those were two separate accounts. You might've lost your AdSense account if you left your AdSense it on the web site you sold, since you told them you were selling it and you're supposed to have full control over the site where your AdSense is installed.

Still, I would assume they would've at least told you it was banned.

Very odd, let us know what you find out.

[jenkers]

I seem to recall that if you sign up for Adwords after signing up for Adsense it allows you to use the same username / passwords credentials. Were you using the same login information for both your Adsense and Adwords account?

[ken_b]

I'm a little confused here, did you try to give both the Adsense and Adwords accounts to the new site owner?

Anyhow, I'm going to take a wild guess here and say that you can't "give" your Adsense account to someone else. A careful reading of the Adsense terms, policies, etc, might clear it up.

But I suspect that if someone buys your site, you need to take Adsense off the site and they need to apply for their own Adsense account in their own personal or business name.

Of course if they already have an Adsense account they could use that to place ads on the site they bought, as long as the purchased site hadn't been kicked out of Adsense.

Also, I recall reading (here?) that if you sell the website that you used to first establish your Adsense account, your account ends with the sale.

That would mean that if you have used that account to place Adsense on another site, the secondary site would lose it's adsense income because you no longer had an Adsense account to link it to. You'd then need to apply to Google using a different site than the one you sold.

If your Adwords and Adsense accounts were linked, that might account for what happened.

But I'm just guessing.

[ShunT]

If you sign up with the same email for both they are connected. The reason I say this is when ever I change my adsense password it also changes the adwords password. This is also why if you're already a Google advertiser, and you sign up for an adsense account, you don't have to be approved like the rest.

Maybe he changed the adwords password and thus locked you out of adsense?

[Paul_N]

Google definitely knows when an Adwords Advertiser is also an Adsense Publisher even if you use different sign-up details for each.

As for if they're connected? I wouldn't expect my Adwords account to close if I closed my Adsense account, so I would think not.

[ShunT]

Paul - They're not connected like that. They just share login...

[Heartlander]

It looks like you need to have the new buyer get the Adwords account under their own name and payment information, if they have not already.

Having the same log-in info for the 2 seperate accounts isn't going to work, obviously.

[kellyandsummer]

Here is what happened. Both adsense and adwords accounts had the same login info. The new owner of our adwords account changed the login info for the adwords account, and we were then locked out of the adsense account as well. He changed everything in the adwords account to his own, and on the site he bought he changed the adsense code to his - he already had his own adsense account. He is not able to login to my adsense account.

It seems my adsense account is lost out there somewhere with $5k in it.

[Alioc]

Oh my! You should have guessed that. If you give the same email address, adwords and adsense login info is paralelized.

I'm sure Google will solve it. Don't worry for the $5k in the account. BTW, it would be neat if Google had different support email addresses for different cases. Or an emergency system for such important cases. I'm sure you'd even accept to pay several dollars of support fee to get this fixed within 8 hours. Wouldn't you.

[kellyandsummer]

Yes, I would definitely appreciate Google having adsense support that answered sooner than 3-4 days. I guess they don't have a phone number or dedicated reps like adwords does. And that doesn't make much sense for a billion dollar company.

[ShunT]

Don't let third quarter stats fool you. It takes them 3-4 days to respond to all the emails they receive. Imagine how many phone reps they would need?!

Maybe in the future but I don't think it's necessary ATM.

[MichaelCrawford]

I know this is changing the topic, but I'd really like to be able to pay for my adwords fees with my adsense revenue. I can demonstrate that I consistently earn more on adsense than I spend on adwords, so the result should be that google always pays me.

I asked about it in a message to adsense support, and they just said "no, we can't do this".

I find that unfathomable considering my logins for both accounts are the same.

It would be a huge help to me, as I'm never quite sure of what my adwords charge will be exactly, and sometimes have to express payments to my credit card to be sure its limit is not exceeded. It would both simplify my bookkeeping, save me time and save me money if I just had one cash account with google for both programs.

If it turned out I spent more on adwords than I earned on adsense, then it would be OK for them to charge my card then.

I've been meaning to fedex hardcopy letters addressed to both "AdSense Product Manager" and "AdWords Product Manager" at google's headquarters to request this. I'm serious - it's my number one feature request, it's blazingly obvious how it would benefit everyone, it would actually save Google money (they lose on credit card merchant fees) and yet when I request it, they just say "No".

[incrediBILL]

I know this is changing the topic

Then why not start a new thread?

Last time I checked they were free...

[kellyandsummer]

I usually get a response from adwords within 24 hours, so I don't see why 3-4 days with adsense is supposed to be acceptable.

But then I don't run a billion dollar company, so what do I know?

[jenkers]

they do seem to be slow in replying at the moment. Maybe they are deluged with spam and invalid click reports...